Suitable for someone who: Is professional with good interpersonal skills and a friendly and cheerful disposition as the first point of contact for service users, carers, health professionals and third-party organizations. Is comfortable working in a fast-paced environment with effective teamworking, time management and organizational skills and has the ability to understand information quickly and identify relevant course of action. Key Responsibilities: Provision of a professional reception service, demonstrating a high degree of tact, diplomacy and confidentiality as the first point of contact for service users, carers, health professionals and third-party organizations. Operate an efficient telephone message system, exercising judgement in the exchange and prioritization of information. Co-ordination of main clinics and satellite clinics Responsible for the timeliness, accuracy and integrity of data recorded on paper and electronic systems Book and outcome clinic appointments on the Electronic Patient Record System (EPR) Typing clinical and administrative documents in agreed formats and within specified timescales Administer the prescription and travel claim systems in line with Trust and Local Policy and Procedure Maintain asset registers, logs and inventories. Maintain a safe working environment liaising with the appropriate agency to complete requested works Receive and scan all referrals to our Central Referral Hub for processing Scanning documents and upload to the EPR Receive and respond to emails in an appropriate manner, forwarding where necessary Responsible for ensuring the waiting area is clean and tidy and that the stock of leaflets and forms are well maintained. Undertake clerical duties including photocopying, laminating and faxing Desirable; Previous work in an NHS / Healthcare environment Experience of working with people with mental health / substance misuse issues. For more information about the main responsibilities of the role, please see the attached job description.