Job Title: NOC Technician (Previous Relevant Experience Required), Luton, Bedfordshire
Client: Telent
Location: Luton, Bedfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Join our Engineering Team at Telent to innovate and develop solutions that impact national infrastructure. As a high-performing team, we work on complex and critical tasks to keep the nation's infrastructure connected and protected 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
Responsibilities:
1. Handle incoming calls and emails, responding according to KPIs.
2. Create network incident tickets based on customer reports.
3. Process Service Requests.
4. Assign tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with relevant providers and teams.
7. Communicate incident updates to customers.
8. Coordinate with utility companies for power-related network issues.
Candidate Profile:
Previous experience supporting enterprise and service provider networks, preferably in a NOC environment.
Key Requirements:
* Experience with 1st line diagnostics and incident resolution.
* Strong communication skills and ability to liaise with individuals at all levels.
* Proficiency in Microsoft Office applications.
What We Offer:
A diverse career across sectors, roles, technologies, and clients, with opportunities for development and impact. We foster an inclusive culture that values diversity and encourages authentic self-expression and growth.
Additional Benefits:
* 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with buy/sell options.
* Company pension scheme.
* Family-friendly policies.
* Occupational health support and wellbeing portal.
* Discounts on cinema, dining, and shopping through Telent Rewards.
Learn More:
Watch the Telent Video to discover more about us.
We are committed to diversity and inclusion, creating an environment where everyone can thrive and be themselves. Our teams reflect the diverse backgrounds of the communities we serve.
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