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Ask people where Nando’s comes from and you’ll get a different answer every time. Portugal? Mexico? The UK? Our story actually starts in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa. With stops in Mozambique and the UK along the way.
It was 1987 and Robbie Brozin and Fernando Duarte opened their first chicken restaurant. Then another. And then another. Fast forward five years and Nando’s landed in the UK. Now, with over 480 restaurants (and counting), our PERi-PERi is a bestselling hot sauce and Nando’s has become as big a part of culture as drinking tea.
We’ve got a growing family of 20,000 Nandocas (what we call our employees), fuelled by our values: Pride, Passion, Integrity, Courage and Family. We care as much about them as we do our legendary, flame-grilled PERi-PERi – because it’s the people that make the chicken.
Inspired by our Southern African heritage, we know and value the richness diversity brings. So we're committed to creating an inclusive and respectful culture for all. We’ve even been recognised as one of the industry leaders by the Financial Times.
Purpose of the role
Engage, inspire, train and support Nandocas and Managers to have the relevant food education, upskilling and expertise to sustain future growth and be able to deliver fantastic food quality and standards through restaurants.
Be the subject matter expert in the following areas:
* Product and ingredients – maintaining food quality standards, processes, and procedures.
* Equipment – expert on all equipment large and small.
* Packaging and other non-food – expert for all small equipment and materials used in restaurant related to food and equipment.
A day in the life...
Operations
* Subject matter expert to regional teams for all areas of food quality, education and upskilling linked to process, product and ingredients. All equipment current and new. New systems related to food and packaging. Supporting with food plans.
* Responsible for the execution and delivery of upskilling sessions and ongoing evaluation of work in the regions with recommendations for changes and enhancements.
* To deliver food education and upskill for open workshops and refurbs and capacity sprints, ensuring the team are engaged, have the relevant tools and have a clear plan to execute during their new opening or reopening.
* Deliver food inductions across the year, own and update the food knowledge content for all new Nandocas (restaurant teams, MDs, RDs, central support).
* Work with Ops Implementation Specialist team to transfer knowledge and ensure fully equipped to execute and implement new equipment where required.
Product
* Support on national menu changes to engage, train and implement and gather feedback and data.
* Record, evaluate and report on the effectiveness of food interventions and tools, updating or making recommendations for improvement as appropriate to the L&D team.
* Evaluate the effectiveness of launches, gathering Nandoca and restaurant feedback to analyse and recommend changes and inform future thinking.
* Manage recipe and operational cards ensuring up to date and relevant, point of contact with supplier for production and distribution.
* Investigate and feedback on outputs from Category Meetings for NPS and Yumpingo data.
* Create learning content for any product or process outside of a standard trial or launch including recipe cards, videos and operational cards.
* Update current resources as necessary including recipe cards, videos and operational card information.
L&D
* To own and update the food knowledge content of new openings training and supporting L&D operational trainers to ensure they have the relevant knowledge to enable them to deliver passionately alongside all other food training during openings.
* Work with L&D to update all food skills training modules for back of house skills and front of house knowledge online including restaurant induction, Nandoca essentials and learning to be.
* Provide L&D with all the correct content enabling them to produce relevant and current operational cards.
* Work closely with regional Learning Ambassadors to help upskill wider Nandoca population with food knowledge.
Hot Skills
* 3+ years experience in L&D or operational training role within retail or hospitality.
* Experience with food quality training is beneficial.
* Able to relate to and influence operational partners by demonstrating knowledge and passion for food standards, ensuring understanding and behavior change.
* Excellent upskilling, facilitation, evaluation and feedback skills, with specific expertise in delivering Nando’s food standards.
* Able to design engaging content for roles from Nandoca to MD, aligning with food standards.
* Able to deliver content that engages and inspires Nandocas, Buddies, Supervisors and Managers.
* Credibility and confidence to deliver content at all levels and adapt style as needed.
* Ability to read individuals and situations, flex style and content accordingly.
* Strong analytical and problem-solving skills.
* Positive attitude, self-motivated, interpersonal sensitivity and warmth.
* Flexibility and resilience for extensive travel and work outside standard hours, including long periods away from home.
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