Overview
We are looking for an enthusiastic, confident and experienced receptionist to work in the Diabetes & Endocrine Centre at Heartlands Hospital as part of a job share role. The closing date is 31 October 2025. This is a public, front facing receptionist role. We have a very busy, patient focused reception desk dealing with high numbers of patients, both in person and via the telephone, so the ability to pay attention to detail whilst experiencing interruptions is vital. The role also involves use of the Trust IT systems to book appointments and deal with queries as a team and using own initiative. Applicants must have a good standard of education, keyboard skills, office experience, excellent communication and customer care skills, and the ability to work in a very busy and often pressurized public environment. All training on the Hospitals IT systems will be given where required.
Main duties of the job
The position will involve providing frontline clinic reception services using the Trusts electronic systems OPTIMS, Oceano and Clinical Portal, to book patients in, confirm and/or update patient demographics as required, to follow the correct patient flow, book follow ups as requested electronically, scan and upload documentation, produce labels and other work on demand.
Successful candidates will ensure all processes within the areas are followed; consistently working alongside Nurses, Clinicians, Medical Secretaries and all other NHS OPD Services in ensuring the patients flow and experience for the outpatient appointment is as smooth as possible and dealt with supportively and professionally.
You will join an established existing team as part of a job share role
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Job responsibilities
Please Note: For a detailed job description for this vacancy, please see attached Job Description.
Person Specification
Qualifications
* Good General Education (e.g. GCSE English and Maths A-C) GCSE Level 9-4
Experience
* Experience of dealing with the Public/Customer service experience
* Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
* Experience of using IT systems
* Experience of working in a busy office / customer care environment
* Experience of working in Healthcare
Additional Criteria
* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good organisation skills and ability to multitask
* Ability to deal professionally with enquiries from staff, service users and stakeholders
* Ability to problem solve
* Understand confidentiality and apply the principles in everyday working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
* Good organisation skills and ability to multitask
* Ability to deal professionally with enquiries from staff, service users and stakeholders
* Ability to problem solve
* Understand confidentiality and apply the principles in everyday working practice
* Ability to pay attention to detail where there are predictable interruptions to the work pattern
* Ability to deal with stressful situations and sensitive issues
* Ability to handle cash
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
University Hospitals Birmingham NHS Foundation Trust
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