Better places, thriving communities.
Front of House Supervisor, Mitie for Lloyds Banking Group, Leeds/Halifax
Deliver exceptional experiences. Lead with confidence. Make every day memorable.
Location: Split time between Halifax and Leeds
Contract: Full time, 40 hours per week, £15.45 per hour
About the Role
We're looking for a confident, people‑focused Front of House Supervisor who thrives in a fast‑paced, hospitality-led environment and takes pride in setting the standard.
This is a hands-on leadership role where no two days are the same. You'll be the visible, trusted presence on site — supporting your team, engaging with clients, and ensuring every guest interaction feels professional, warm, and seamless.
If you love leading from the front, motivating others, and delivering five‑star service every single day, this role is for you
What You'll Be Doing
1. Leading Front of House shifts with confidence, energy, and purpose
2. Setting the tone for exceptional customer service and professional standards
3. Being a role model for behaviours, presentation, and guest engagement
4. Supporting rotas, absence management, and last‑minute cover when needed
5. Quality-checking service delivery and continuously raising the bar
6. Building strong working relationships with clients, Facilities, and stakeholders
7. Rolling up your sleeves to support the team during busy or high-profile moments
8. Spotting opportunities to improve the guest experience and how we work
What We're Looking For
9. Experience in hospitality, Front of House, or customer-focused service, ideally with some leadership responsibility
10. A natural leader who inspires confidence and brings people with them
11. Calm, professional, and solutions-focused — even under pressure
12. Excellent communication skills and a polished, welcoming presence
13. Someone who genuinely cares about people, service, and standards
14. Flexible, proactive, and happy to step in and support when it matters most
Why Join Us?
15. Be part of a team delivering outstanding workplace hospitality
16. Work in a professional, high-profile environment where service really matters
17. Clear opportunities to develop, grow, and progress into leadership roles
18. Supportive management who value ideas, initiative, and ownership
19. A role where you can truly make an impact — on guests, clients, and your team
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .