Agricultural Service Manager (DH-239431-2)
Agricultural Service Manager – Littleport
Location: Littleport, Cambridgeshire
Hours: 42 hrs/week, Monday–Friday 8:00–17:30 (1‑hour unpaid lunch). Occasional alternate Saturdays and peak periods may be required.
Salary & Benefits: Competitive, dependent on experience, plus company vehicle and profit‑related bonus.
The leading Agricultural and Groundcare dealership group is looking for a Service Manager to lead their Littleport branch. This role requires a skilled, motivated team to ensure excellent customer service and top‑quality repairs.
Key Responsibilities:
* Lead, mentor, and support service technicians to deliver high‑quality repairs
* Manage departmental workflow, including scheduling, P&L, KPIs, and warranty claims
* Maintain excellent customer relationships, resolving issues efficiently and diplomatically
* Communicate effectively with management, customers, and team members
* Ensure compliance with company procedures and safety standards
* Handle staff matters confidently and in line with company policies
* Plan and organise workloads to maintain smooth operations, including peak periods such as harvest
* Work independently and proactively solve operational challenges
Skills & Experience:
* Strong technical knowledge of agricultural machinery, ideally including CNH, New Holland, and Case products
* Previous supervisory or management experience in a busy service environment
* Experience managing KPIs, P&L, and warranty processes
* Excellent communication and interpersonal skills
* Organised, proactive, and able to multitask effectively
* Confident in managing staff and customer expectations
* Hands‑on approach with a practical understanding of service operations
Additional Benefits: 32 days holiday (inc. bank holidays), workplace pension, life assurance (2× salary), staff discounts, flu jabs, sick pay scheme, and employee referral scheme
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