After Sales Coordinator (coffee equipment engineer)
About La Marzocco UK
La Marzocco, founded in 1927 by the Bambi brothers, has traditionally specialised in manufacturing and distributing high-end crafted coffee machines. La Marzocco is a leader in the specialty coffee sector, and it is a global group with branch offices worldwide, and headquarters in Florence, Italy. La Marzocco UK operates within the UK and Irish markets. We are a small dynamic team and pride ourselves for the commitment to support our partners in the coffee industry and hospitality sector, as well as to sustain charities in our community with their ongoing projects. We are committed to your career development and support.
La Marzocco is committed to best practice in Equality, Diversity, and Inclusion. We encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences, and abilities. We value the positive impact that difference has on our team and actively encourage BAME and LGBT applicants to submit their CV, so we have the widest pool from which to choose the most suitable candidate. We provide an open, inclusive, and supportive environment. We work hard to maintain a positive working culture and are committed to helping you fulfil your potential.
About The Role
A fantastic opportunity has arisen at La Marzocco UK & Ireland as a Technician within the After Sales department. We currently have two offices in the UK, our head office in London and local office in Leeds. This role requires an experienced engineer and will be based in Leeds and the North of UK. We might consider applicants who live closer to our London office and the South of UK for less skilled applicants. The After Sales coordinator role offers the opportunity to travel around the UK & Ireland and would suit someone driven who thinks outside the box, in turn offering a highly rewarding experience.
The successful candidate works closely with our Approved Network of independent engineers, as well as with resellers and in-house technicians helping to build stronger relationships and supporting them in the growing marketplace. You will be joining our growing energetic team and reporting to the After Sales Manager. You will work within the After Sales team to assist in the planning, execution, and optimisation of our partner supporting strategy.
This role is busy and demanding, and so it is essential that you have attention to detail, excellent time management skills and can work under pressure.
You will have a proven track record as a After Sales coordinator, a technician or equivalent experience. You will work collaboratively with all departments to capitalise on every opportunity to support existing and new partners, as well as end users. You will become part of a very close working team with sales, marketing, and after sales. In addition to building an outstanding technical product knowledge, you will also demonstrate excellent interpersonal and analytical skills.
Job Purpose, Responsibilities & Duties
* Work as part of the La Marzocco UK After Sales team mainly covering the North of England, at times the rest of UK & Irish markets as directed by your manager in line.
* Provide training on maintenance and use of our equipment.
* Help co-ordinate events such as the London Coffee Festival, Coffee Road shows and any other event.
* Connect with our Approved Network of independent engineers, as well as with resellers and in-house technicians.
* Support manager in line with training and on-road demos/testing of new products.
* Working closer with our partner Espresso Solution on spare parts, loan stock and in repair.
* Analyse & report to manager in line on issues and products identified in the field.
* Manage your own diary of meetings and appointments.
* Report to After Sales manager.
* Develop engaging and trustworthy inner & outer relationships for mutual success.
Person Specification
* 2 years minimum technical and electrical experience.
* Full UK driving licence.
* Proactive and time-oriented with a positive can-do attitude.
* Can think innovatively.
* Possess high level of organisational skills.
* Be personable and a strong communicator with great technical abilities and verbal communication skills to be representative of La Marzocco with a sense of fun professionalism.
* Interest in speciality coffee preferable but not necessary.
* With a background in a Technical or After Sales role.
* Self-Motivated with Strong Leadership Skills and Team-Oriented, Goal-Oriented with Strong Attention to Detail.
* Based in Leeds and surrounding area, and comfortable to travel to the office and cover wider area in the North of the UK & Ireland.
If this feels like you and would like to be considered for the position, please send your covering letter and an up-to-date CV which evidence the above.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Wholesale Appliances, Electrical, and Electronics
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