Location: Willows Hospitals & Referrals, Warrington and Hartford, Cheshire
Hours: Full-time, 37.5 hours per week
Salary:£41,500–£45,000 (DOE)
Travel: Required across sites
We are seeking a dynamic and experienced Hospital Manager to lead multiple veterinary sites in Cheshire. Reporting to the Business Development Director, you’ll drive operational excellence, team performance, and exceptional patient and client care. Working closely with Clinical Directors and Practice Managers, you’ll play a key role in delivering strategy, improving performance, and supporting business growth.
Key Responsibilities
Leadership & People
* Support Practice Managers, fostering a high‑performing, engaged team culture
* Support Clinical Directors in effectively managing the Out of Hours Service and fostering relationships with internal and external branch practices
* Oversee recruitment, retention, development, and performance management
* Promote strong communication across all sites
* Ensure compliance with health, safety, and regulatory standards
Operations & Performance
* Oversee daily operations across sites to ensure efficiency and quality care
* Support financial performance, budgeting, and strategic planning
* Identify and deliver business improvement opportunities
* Manage client escalations and maintain high service standards
* Collaborate with central teams (HR, Marketing) and wider networks
About You
* Proven leadership experience in multi‑site, healthcare, or veterinary environments
* Commercially aware with strong operational management skills
* Confident handling complex and sensitive issues
* Excellent communicator with a proactive, solutions‑focused approach
* Passionate about patient care and team wellbeing
What We Offer
* Senior leadership role with real impact
* Supportive and collaborative environment
* Up to 3 days paid CPD leave per year
* Annual CPD allowance of up to £600
* Opportunities for additional training and development where it supports both your career goals and the practice
* Access to a wider network of experienced Practice Managers and operational leaders
* 6 weeks paid holiday including bank holidays
* Health Cash Plan – offering a wide range of benefits for health and wellbeing treatments – from dentistry to sports massage
* Enhanced paternity, maternity, adoption, shared parental leave and surrogacy pay
* Discounted veterinary fees
* My Perks – offers, discounts and cashback on shopping, travel, entertainment and much more
* Cycle to Work scheme
* CPD/training support
* Company sick pay
* Annual pay reviews
* Focus on employee wellbeing
* Career progression opportunities
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