Artemis Insurance is a trusted provider of personalized insurance solutions for individuals and businesses. With decades of industry experience, we specialize in home, auto, life, and commercial coverage designed to protect what matters most.
Our culture is built on integrity, collaboration, and a commitment to exceptional service. We believe our people are our greatest strength, and we invest in our employees’ growth, development, and long‑term success at every stage of their careers.
At Artemis Insurance, you will join a team that values relationships, innovation, and making a meaningful difference for the clients and communities we serve.
Who Thrives at Artemis Insurance
We value individuals who take pride in their work and are committed to delivering excellent service to our clients and teammates. Our team members approach their responsibilities with professionalism, integrity, and a strong sense of accountability.
People who thrive here are collaborative, dependable, and motivated to contribute to a positive and supportive team environment. They are open to learning, adaptable to change, and committed to continuous improvement as both professionals and team members.
Application Requirement
To be considered for this position, all applicants must complete the Culture Index Assessment as part of our hiring process.
The Culture Index helps us better understand your work style, strengths, and natural preferences. This information helps us align candidates with roles where they can succeed and contribute most effectively.
Please note: Applications will not be reviewed or considered until the Culture Index Assessment has been completed.
About the Role
The Branch Manager is responsible for the day‑to‑day operations, performance, and overall effectiveness of the Crosby branch location. This role serves as the on‑site leader, ensuring smooth coordination across service and commercial functions while supporting both client experience and business development efforts.
This is a player‑coach role that actively participates in both service and sales activities, including supporting service operations as needed and assisting walk‑in clients with coverage needs. The Branch Manager works closely with Account Specialists, Commercial Account Management, and centralized leadership to ensure consistent execution of processes, strong client relationships, and alignment with company standards.
The role maintains an efficient, collaborative, and client‑focused office environment while contributing to branch‑level growth, operational consistency, and overall performance. This position does not have direct supervisory responsibility but plays a critical role in supporting team effectiveness and ensuring alignment across the branch. A strong on‑site presence is required to support daily operations, team coordination, and client engagement.
What Success Looks Like in This Role
* Branch Operations – The branch operates in an organized, efficient, and consistent manner, with workflows executed accurately and on time.
* Client Experience – Clients receive a high‑quality, responsive, and professional experience across all interactions, including walk‑in, call‑in, and referred business.
* Service Support Effectiveness – Service operations are supported seamlessly during peak periods or absences, with minimal disruption to client service.
* Sales Contribution – Walk‑in and local opportunities are effectively converted into new business, contributing to overall branch growth.
* Process Consistency – Company processes, systems, and service standards are consistently followed across all branch activities.
* Team Support – Team members are supported in their day‑to‑day work, with clear expectations, strong collaboration, and a positive working environment.
* Operational Awareness – Issues, gaps, and inefficiencies are identified early and addressed proactively in partnership with leadership.
* Communication & Alignment – Strong coordination exists between the branch and centralized leadership, ensuring alignment with company expectations and priorities.
* Performance Contribution – The branch contributes to achieving key performance indicators, including service levels, growth, and overall effectiveness.
Essential Duties and Responsibilities
* Oversee day‑to‑day operations of the branch to ensure an organized, efficient, and client‑focused environment.
* Ensure consistent execution of company processes, workflows, systems, and service standards across all branch activities.
* Serve as the on‑site point of contact for operational questions, issues, and coordination across teams.
* Partner with centralized leadership to ensure alignment with company policies, procedures, and expectations.
* Provide hands‑on support to service operations, including assisting with client needs during peak periods or team absences.
* Ensure a high standard of client experience for all walk‑in, call‑in, and referred clients, and serve as an escalation point for client concerns as needed.
* Reinforce service expectations and best practices to support consistency and quality.
* Assist with walk‑in client sales, including identifying coverage needs and recommending appropriate insurance solutions.
* Support local business development efforts by identifying opportunities within the branch and surrounding community.
* Partner with Sales and Commercial teams to ensure effective handling of new business opportunities and contribute to overall branch growth through cross‑sell and referral opportunities.
* Serve as a day‑to‑day resource for Account Specialists and Commercial Account Management within the branch.
* Support onboarding and training of new team members at the branch level, ensuring familiarity with systems and processes.
* Reinforce expectations, accountability, and a collaborative team environment without formal supervisory responsibility.
* Provide feedback to Service Manager and Director of Commercial regarding team performance, challenges, and development needs.
* Monitor branch‑level activity, workflow, and overall effectiveness to ensure timely and accurate execution.
* Identify operational gaps or inefficiencies and partner with leadership to implement improvements.
* Support achievement of branch‑level performance goals and key performance indicators.
This description is not intended to be an exhaustive list of duties and responsibilities. Employees may be assigned additional responsibilities as needed to support business operations.
Skills and Attributes
* Operational Leadership – Ability to manage day‑to‑day branch operations with a focus on organization, efficiency, and consistency.
* Client Experience Focus – Demonstrates a strong commitment to delivering a high‑quality, responsive, and professional client experience.
* Sales & Service Versatility – Comfortable supporting both service and sales activities, including handling walk‑in clients and identifying coverage needs.
* Relationship Building – Builds strong working relationships with internal teams, clients, and partners to support collaboration and results.
* Communication Skills – Clear, professional communicator who can effectively interact with clients, team members, and leadership.
* Problem‑Solving – Able to identify issues quickly, think critically, and implement practical solutions in a fast‑paced environment.
* Organization & Attention to Detail – Maintains accuracy and consistency across workflows, documentation, and client interactions.
* Accountability & Initiative – Takes ownership of branch performance and proactively addresses needs without requiring direct oversight.
* Adaptability – Comfortable shifting between responsibilities and priorities based on branch needs and business demands.
* Team Support & Influence – Supports team effectiveness by reinforcing expectations, providing guidance, and fostering a collaborative environment without formal supervisory authority.
Education
Associate’s or Bachelor’s degree in Business, Insurance, or a related field preferred.
Experience
* 5–7 years of experience in an insurance agency environment, preferably within personal lines and/or commercial lines.
* Experience supporting both client service and sales functions, including direct client interaction.
* Demonstrated ability to manage day‑to‑day operations, workflows, or office coordination.
* Experience working with agency management systems (e.g., Hawksoft, Applied Epic, AMS360) and CRM tools.
* Experience collaborating across teams and supporting multiple functions in a fast‑paced environment.
* Experience serving as a senior team member or informal leader within a branch or office environment is preferred.
Certificates, Licenses, and/or Specialized Requirements
* An active and valid Property and Casualty (P&C) License is required; Texas license is preferred.
* Must maintain all required licenses in good standing, including completion of continuing education requirements.
What We Offer
We believe our people are our greatest asset. We are committed to supporting our team members both professionally and personally.
Competitive Compensation
A competitive salary and benefits package designed to recognize your experience, performance, and contributions.
Comprehensive Benefits
Medical, dental, and vision coverage, along with additional benefit options to support your health and well‑being.
Retirement Planning
401(k) with company contributions up to 4% to help you plan for the future and immediate vesting.
Paid Time Off
Generous PTO and 12 paid holidays so you can recharge and maintain a healthy work‑life balance.
Professional Development
Access to our In‑house Corporate Trainer, personalized development opportunities, and internal career growth pathways.
Collaborative Culture
A supportive and team‑oriented environment where your ideas and contributions are valued.
Community Engagement
16 hours of additional paid volunteer time annually, plus company‑sponsored community initiatives and events.
Physical Requirements
This role may require sitting for extended periods, working at a computer, and occasionally lifting or moving items up to 10 pounds.
Work Environment and Schedule
This position may operate in an in‑office, hybrid, or fully remote environment depending on the role, department, and business needs. Standard business hours at Artemis Insurance are typically Monday through Friday; however, schedules may vary by department, office location, or operational requirements. Specific work arrangements, schedules, and location expectations will be discussed during the interview process.
Equal Opportunity Employer
Artemis Insurance is an equal opportunity employer and is committed to creating an inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
Work Authorization
Applicants must be legally authorized to work in the United States. Artemis Insurance does not currently sponsor employment visas.
Ready to Join Our Team?
If you are interested in building your career with Artemis Insurance, we encourage you to apply today. As part of our hiring process, applicants must complete the Culture Index Assessment listed above. We look forward to learning more about you and how you can contribute to our growing team.
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