Senior Housing Officer (Home Ownership)
Bedford (Hybrid)
£36,000 per annum including car allowance
Permanent
37 hours per week (Monday to Friday)
We are currently looking for Senior Housing Officer (Home Ownership) to provide a holistic, relevant and up to date homeownership service for our leasehold, shared ownership and private owners, ensuring that services are customer focussed.
What you will be doing:
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Engaging with customers internally and externally to improve key areas of Home Ownership housing management
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Maximising income collection of rent, service charges and major works invoices
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Managing complex Home Ownership issues and complaints, including visiting Home Owners and updating policies and procedures in line with best practice
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Actively mentoring and coaching colleagues to increase their knowledge on Home Ownership and the services we provide
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Supporting the management and delivery of specific projects and lead on smaller projects
We’d love to meet someone with:
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Excellent customer service skills putting the customer at the heart of what we do.
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Experience of tenancy/lease and neighbourhood management
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Knowledge of Lease and Home Ownership products
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Strong negotiation and influencing skills.
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Exceptional problem-solving skills and decision-making
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Excellent time management and organisational skills IT literate and ability to adapt to new software.
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Excellent numeracy skills and an ability to understand, analyse and manipulate information and data
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Ability to work in isolation away from colleagues
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Ability to deal with confrontation.
Due to the nature of the role a full driving licence and access to a vehicle is required
Amongst what we offer you is:
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A competitive salary
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28 days holiday PLUS Bank Holidays
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A generous contributory pension scheme
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Private health care
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Free life assurance
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Access to an extensive suite of wellbeing services and tools including a digital gym
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Opportunities for learning and development
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Discounted gym membership
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Retail discount scheme
Please note the successful candidate will need to complete an enhanced DBS application.
Closing date: 30th April 2024
Interviews: To be confirmed
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible