Operations Manager – Hampton by Hilton
Hampton by Hilton is seeking an experienced and motivated
Operations Manager to support the General Manager in delivering exceptional
guest experiences, driving commercial performance, and leading high-performing
teams.
Key Responsibilities
- Lead
and develop hotel teams through recruitment, training, coaching, and
performance management.
- Support
delivery of hotel budgets, KPIs, and profitability targets.
- Ensure
exceptional guest service and effective complaint resolution.
- Oversee
daily hotel operations, ensuring brand standards are consistently met.
- Manage
labour costs, rotas, forecasting, and operational efficiency.
- Ensure
compliance with all health & safety, fire, security, and company
policies.
- Conduct
weekly operations meetings and support quality assurance audits.
- Deputise
for the General Manager when required.
About You
- Previous
hotel operations experience at Head of Department level or above.
- Strong
leadership, communication, and organisational skills.
- Commercially
focused with experience managing costs and performance.
- Flexible,
proactive, and passionate about delivering outstanding guest experiences.
Why Join Us?
Work with Hilton, Thrive with KE Hotels
As part of Hilton, you’ll be connected to one of the world’s
leading hospitality brands, renowned for nearly a century of excellence in
service, innovation, and guest experience-guided by its vision:
“To fill the earth with the light and warmth of hospitality.”
At KE Hotels, we bring that vision to life in our own way.
We combine hands-on ownership with expert hotel management to drive
performance, profitability, and long-term value-treating every hotel as an
individual, never just a number.
Our culture is how we make it happen:
- Be
Yourself & Respect Each Other – We create an inclusive, honest, and
supportive environment
- Be
Entrepreneurial – We think commercially and embrace opportunity
- Deliver
– We take ownership and consistently do what we say
