Are you passionate about providing high-quality IT support with a professional and friendly approach? Sharp IT is looking for a 1st Line Support Engineer who thrives in a fast-paced environment and takes pride in delivering exceptional customer service. What you’ll be doing: As a key member of our IT service team, you will: * Own, update and progress support tickets to ensure clients feel confident their issues are being actioned and resolved promptly. * Meet and exceed agreed Key Performance Indicators (KPIs) to maintain a consistently high level of service. * Take responsibility for your professional development, actively enhancing your technical knowledge and capability. * Organise and prioritise your daily workload to meet client expectations and deliver efficient support. * Communicate professionally, positively and effectively with colleagues and clients to ensure clear, accurate, and timely information exchange. * Be a visible and proud ambassador of Sharp IT, contributing to the strong reputation and ongoing success of our service team. What we're looking for: * A client-focused mindset and a proactive approach to issue resolution * Strong organisational skills and the ability to manage priorities effectively * A team player who is eager to learn and continually improve * Excellent communication...