Assistant Manager – Retail Norwich, Norfolk | Full-time | Salary up to £31,000 per annum dependant on experience
Are you an experienced retail leader looking for your next challenge in a multi-departmental environment? We’re working on behalf of a long-standing, family-run retailer with over a century of heritage to find a dynamic Assistant Manager to join the leadership team at their flagship Garden & Leisure Centre in Norwich.
This is a fantastic opportunity to play a key role in delivering a first-class customer experience across a vibrant and diverse department store — including home living, fashion, furniture, Christmas, and BBQ ranges.
What You'll Be Doing:
Supporting senior retail leadership to ensure an outstanding customer journey.
Coaching and developing department leads and their teams to maintain high standards and drive sales.
Working closely with the Store Manager to improve performance across retail, hospitality, and gardening operations.
Leading recruitment and ensuring new starters are well-trained and confident.
Acting as Duty Manager across all areas of the business.
Managing customer feedback with a solution-focused approach.
Overseeing rotas, staffing levels, and holiday planning.
Driving performance through strong leadership and effective performance management.
What We’re Looking For:
Previous experience as a Manager or Assistant Manager in a multi-departmental retail environment is essential.
A natural leader with the ability to coach, motivate, and inspire.
Strong commercial awareness and a drive to enhance customer service and profitability.
A background in hospitality or gardening is desirable due to the cross-functional nature of the site.
Why Join?
You’ll be joining a well-established and community-focused business that blends traditional values with modern retail practices. With a supportive team and a strong local presence, this is an opportunity to make a real impact and grow your career in a respected and thriving environment.
Role overview and Benefits:
~39 hours per week, 5 days out of 7 (weekend and Bank Holiday working expected)
~5.6 weeks annual leave (inclusive of Bank Holidays).
~4 weekly pay i.e. 13 payments per year
~ Up to 20% employee discount across all stores
~ Enhanced Pension Scheme with 4 x Life Assurance
~ Free Medical Insurance (currently through BUPA)
~ Discretionary annual bonus
~ Ongoing training & development and progression opportunities
~ Free onsite parking