Job Purpose
Provide clear leadership and strategic decision making. Oversee Branch operational efficiency, financial performance and strategic growth.
Key duties and responsibilities
* Support and contribute to strategic initiatives that drive the Branch and company-wide improvements.
* Work with the Operations Manager when managing daily operations across the team, ensuring smooth and efficient workflows.
* Be the key point of contact for the Operations Manager and other department/branch heads and assist in trouble shooting and problem solving through to fruition.
* Plan, prepare month-end reports and monitor annual budget month-on-month with the Group Operations Director UK&I.
* Maintain standards of Health and Safety, hygiene and security in the work environment.
* Monitor productivity, KPI’s analyse performance. Develop strategies and objectives to maximise customer service, productivity, growth, planning and cost control for the Branch.
* Oversee Profit & Loss (P&L) responsibilities, maintaining existing revenue streams and identifying new opportunities for growth.
* Build and maintain strong relationships with customers and third-party suppliers to support seamless operations.
* Lead team performance management, including conducting Performance Development Plans (PDPs).
* Conduct regular departmental meetings and performance reviews to drive continuous improvement.
Key Skills
Performance Management, Project Management, Coaching, Supervision, Quality Management, Results Driven, Developing & Managing Budgets, Developing Standards, Foster Teamwork, Handles Pressure, Giving Feedback, Team Player.
Ideal Candidate will have
* Ability to lead a small but dynamic team
* Wide experience in multi modal freight forwarding business
* Top communication, organizational & planning skills
* Teamwork, good interpersonal skills
* Flexibility and ability to adapt to changing circumstances
* Problem-solving ability, particularly when working under pressure
* Accuracy and attention to detail
* Professional qualifications in Logistics or Supply Chain Management.
* At least five years’ experience of successfully managing a team of reports in a multi-functional logistics-based operation
* Can do attitude with a think out of the box approach to solution design.
* IT literate in MS word, PowerPoint, Excel and data manipulations including V lookup and pivot tables
* Direct knowledge and experience with CargoWise.
* Well organized, methodical strong communicator at every level
* Employ leadership to situations - works productively with others across the business