Job Description
Overview
Why Bruton Knowles?
We are an independently owned national property consultancy with 14 hubs across the UK. Our large multi-disciplinary team is highly experienced in sales and purchase, valuation, leasing and strategy across urban and rural property sectors with specialist expertise in the areas of commercial, transport, utilities and public sector. We are proud of our: -
Flexible Working - Enjoy hybrid working and a healthy work-life balance with a trusted, people-first business.
Professional Growth - Work closely with senior stakeholders and gain exposure to major projects across the UK
Established Reputation – you will join a highly regarded independent consultancy known for delivering best-in-class advice.
Collaborative Culture - Be part of a multidisciplinary company where team collaboration are actively encouraged.
Work Pattern:
Permanent, full-time, based in the Gloucester Office.
What you’ll be doing
We are seeking a highly organised and proactive Land Helpdesk Manager to join our National Utilities and Infrastructure Team to support the delivery of core services relating to pipeline operations across the UK. This role is central to ensuring efficient communication, administration, and planning coordination between internal teams and a wide range of external stakeholders.
You will be responsible for managing a busy helpdesk function, supporting contract administration activities, coordinating planning application reviews, and assisting with annual landowner communications.
* Manage day-to-day enquiries from internal and external stakeholders via phone, email, and post
* Ensure all enquiries are responded to quickly and within agreed timeframes.
* Maintain dedicated communication channels (email, phone, postal address)
* Triage and escalate enquiries appropriately, including:
* Pipeline safety concerns and emergencies
* Works near pipelines
* Planning and development queries
* Property sale enquiries
* Site visit requests
Skills and experience required
* Proven experience in technical administration and coordination of activities
* Ability to manage multiple deadlines and stakeholder priorities
* Client service orientation
* Commercial awareness
* High attention to detail, strong analytical skills, and a proactive approach to problem solving
* Strong systems knowledge
* Excellent communication skills
What’s on offer
* 25 days holiday plus bank holidays.
* Financial Security. Competitive rates for private healthcare, income protection, and life cover.
* Pension and Retirement Support. Contributions through the Royal London Pension Scheme..
* Wellbeing Support. Comprehensive Medicash plans, virtual GP services, Health and Wellbeing apps, discounted gym memberships, and confidential counselling.
* Discount and Saving App. Receive discounts on recreational activities, dining, electrical products and much more.
At Bruton Knowles we are an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Please note, we are unable to provide employment sponsorship to candidates.