Job ID: 4661 | Work Model: Full-Time | Contract Type: Permanent | Job Category: Customer Service
Why Join DACHSER?
At DACHSER, we’re a global family powering over 83 million shipments every year—from fashion to life-saving medical supplies. Ranked among the world’s top logistics providers, we don’t just move goods—we keep the world connected.
What really sets us apart? Our people. Here, your ideas matter, your energy fuels success, and you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
Tasks
* Administer export and UK shipments using Dachser’s Coregate, Active Report, and customs systems
* Manage a customer portfolio to ensure service expectations are consistently met
* Provide professional and clear communication with customers via phone and email
* Collaborate with internal teams to maintain agreed service levels
* Proactively inform customers of any issues and propose alternative solutions
* Respond promptly and accurately to customer inquiries
* Maintain accurate records for tracking and analysis
* Generate error and KPI reports using relevant reporting tools
* Understand customs procedures and resolve related queries
* Address and resolve customer complaints with professionalism and empathy
* Foster a culture of trust and quality service within the team and with customers
* Conduct occasional customer visits for service reviews and relationship building
Qualifications
* Excellent communication skills, able to clearly convey information to customers and colleagues
* Ability to influence and build relationships across all levels of the organisation
* Strong listening skills with empathy to understand customer and team needs
* Effective problem-solving and analytical capabilities
* Good understanding of the logistics and outbound operations
* Strong attention to detail and accuracy in all tasks
* Flexibility to adapt communication style to different situations
* A high level of customer service focus and professionalism
* Ability to work efficiently in a fast-paced environment
* Proven ability to build and maintain professional relationships
* Proactive and self-motivated with strong initiative
* Competent IT skills, including experience with relevant systems
* Previous experience in customer service or logistics administration
Benefits That Support You
At DACHSER, we believe in taking care of our people — inside and outside of work. Here’s what you can enjoy as part of our team:
* Free Car Parking — hassle-free parking every day, so your commute is stress-free.
* Life Assurance — Death in Service benefit to provide peace of mind for you and your loved ones.
* Employee Assistance Programme — confidential support to help you manage any personal challenges affecting your wellbeing and work.
* Employee Discounts — from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
* Pension Plan — a flexible, tax-efficient pension scheme where you decide your contribution level, helping you plan.
* Health Perks — free eye tests and money-off vouchers to keep you feeling your best.
* Internal Referral Fees — know someone perfect for the team? Earn rewards by referring great talent.
* Long Service Awards — we celebrate and reward your loyalty and commitment over time.
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Join Our Inclusive Family
At DACHSER, everyone is welcome. Diversity and equal opportunities are at the heart of who we are. We value the unique qualities each person brings, believing that diverse teams drive innovation and success. Because for us, logistics is a people business — and we can’t wait to meet you.