Customer Service AdvisorLocation: North YorkshireSalary: Competitive We are working with a well-established, family-owned UK supplier of essential workplace products and services. Known for their customer-first approach and sustainable solutions, they are now seeking a proactive Customer Service Advisor to join their growing team. About the RoleThis is an exciting opportunity for a customer-focused professional to play a vital role in supporting both customer relationships and internal teams. You will be the first point of contact for a broad range of clients — handling sales orders, answering product queries, resolving issues, and ensuring a high-quality customer experience from start to finish. Key Responsibilities✅ Handle customer orders via phone and email, inputting them accurately into the ERP system✅ Provide advice on products, including upselling where appropriate✅ Build strong relationships with clients through friendly and professional communication✅ Collaborate with internal teams (Sales, Operations) to deliver seamless service✅ Proactively manage customer expectations and follow through on enquiries✅ Resolve complaints or complex issues promptly and professionally✅ Maintain accurate records using Microsoft Office and internal systems✅ Support customer success through a solution-led, personalised approach About You✔ Experience in customer service or client support roles✔ Confident communicator with excellent phone and email etiquette✔ Strong attention to detail and organisational skills✔ A proactive problem-solver who takes ownership of issues✔ Comfortable using Microsoft Office and digital tools (Excel, Outlook, Word)✔ Adaptable and capable of managing multiple priorities in a fast-paced environment✔ Willing to learn new product ranges and grow with the business Why JoinBe part of a friendly close knit team in a respected UK businessOpportunity to take ownership of key customer relationships and drive growthCareer development opportunities in a successful and growing companyOn site role with a supportive and collaborative working environment How to ApplyIf you are a customer focused professional looking to develop your career in account management we would love to hear from you Please submit your CV and a short cover letter outlining your relevant experience