AI Solutions Engineers x2
£75,000-£100,000 + Benefits Depending on Experience
Fully Remote, Offices in London, Glasgow, Bristol
We are seeking two AI Solutions Engineers to design, build, and deliver cutting-edge customer-facing AI solutions for a leading Consultancy who specialises on CX and Contact Centre solutions.
Sitting at the intersection of technology, product, and customer experience, you will rapidly prototype and iterate on AI-powered experiences that demonstrate business value, inspire customers, and inform our product roadmap.
Any experience applying Agentic solutions within Consulting, Customer Experience or Contact Centres is a advantage.
Key Responsibilities
* Design and deliver AI-driven prototypes and proof-of-concepts for customer-facing use cases.
* Collaborate closely with Product, Engineering, and Sales teams to shape solution design and delivery.
* Engage with customers to understand their pain points, goals, and success metrics.
* Build business cases and ROI models to quantify solution impact.
* Provide technical guidance on LLMs, prompt design, and orchestration techniques.
* Translate business requirements into data flows, process maps, and AI-enabled journeys.
* Document learnings, patterns, and best practices to support reuse and scaling.
* Promote ethical, safe, and transparent AI practices across projects.
Key Skills & Experience
* Strong programming ability, ideally with Python.
* Hands-on experience with Generative AI tools, frameworks, and orchestration techniques.
* Background in customer experience or service design, including journey mapping.
* Experience in ROI modelling and business case development.
* Ability to collaborate across sales, product, and engineering teams.
* Excellent communication and storytelling skills, especially using data.
* Awareness of ethical AI principles and responsible AI practices.
Critical Thinking
* Analyse complex problems and identify AI-driven solutions.
* Evaluate trade-offs between technical feasibility, scalability, and user impact.
Creativity & Innovation
* Apply AI creatively to solve real-world challenges.
* Contribute to ideation and experimentation across use cases.
Collaboration
* Work cross-functionally with Product Managers, Engineers, and Sales.
* Share insights and feedback between internal and external teams.
Communication
* Translate technical concepts into clear, actionable insights.
* Document learnings, use cases, and best practices for internal reuse.
Customer-Centric Mindset
* Understand customer pain points and business goals.
* Design solutions that deliver measurable value and impact.
Curiosity & Continuous Learning
* Stay up to date with AI trends, tools, and frameworks.
* Experiment with new approaches and share findings with the team