Job summary
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system � a goal that everyone wants to achieve
We are seeking a Senior Service Designer who will act as an expert practitioner in supporting the delivery of government schemes aimed at achieving policy outcomes that contribute to Net Zero. The ideal candidate will play a pivotal role, working in close collaboration with user-centred design colleagues and multidisciplinary digital delivery teams. As an influencer and mentor, the lead service designer will also help establish the service design practice within Ofgem, offering guidance, support, and mentorship to more junior designers.
In this role, you'll collaborate with Product Managers and Service Owners to develop design concepts and oversee their execution, leading projects of varying complexity. You'll support service design practices, contribute to the Ofgem User-Centred Design (UCD) community, and elevate service design understanding across the organisation. Your tasks include producing and maintaining design documents, guiding the design strategy for services, and ensuring smooth collaboration with cross-functional teams for effective project delivery. Additionally, you'll streamline UCD processes and facilitate a seamless transition to operational delivery.
Join us to be at the forefront of shaping the future of energy regulation and sustainability with newly created roles designed to enhance our in-house Service, User Design, and Interaction Design capabilities. As part of a wider network within Ofgem, you'll have the opportunity to work on high-profile Net Zero Projects, enjoying autonomy in your role while contributing to the development of the function and mentoring junior staff.
We offer extensive learning and development opportunities within the DDaT Profession, flexible hybrid working arrangements with one day a week remote work, and a friendly, collaborative environment. This is your chance to gain significant exposure to the GDS function and the energy sector, making a tangible impact on a carbon-neutral future.
At Ofgem, we pride ourselves on our inclusive culture that celebrates the diversity of our team, encouraging innovation and ensuring we effectively represent the interests of the consumers and communities we serve.
Job description
Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are playing a vital part in accelerating the transition to Net Zero and a carbon neutral energy system � a goal that everyone wants to achieve. �
As a Senior Service Designer you will work as an expert practitioner to support the delivery of government schemes that deliver policy outcomes contributing to Net Zero. The successful candidate will work closely with user-centred design colleagues and multidisciplinary digital delivery teams. who influences and mentors others. The lead service designer will also support the establishment of service design practice in Ofgem, providing guidance, support and mentorship for more junior designers.��
�As a senior practitioner, you will:��
1. work with Product Managers and Service Owners to develop design concepts�
2. set direction and assure the quality of design delivery across teams�
3. lead on multiple or highly complex services�
Key Responsibilities
4. Support service design activities on projects across Delivery & Schemes
5. Contribute to and work to service design best practice
6. Participate in the development of Ofgem UCD community
7. Support other UCD roles to have a better understanding of service design
8. Support design leads to increase awareness and understanding of service design across Ofgem
Key Outputs and Deliverables
9. Create an maintain design artefacts in projects, working with the multidisciplinary team and relevant stakeholders
10. Set design direction for products and services, working closely with User Centred Design colleagues, Business Analysts and Project Manager
11. Enable and support efficient handover to operations for delivery
12. Support the service design lead and principal designer in the development of clear and efficient ways of working for User Centred Design
Person specification
Professional experience in service design (LEAD)
Professional experience of working with Interaction Design, Content Design and User Research (LEAD)
Ability to understand technical, business and user needs, and to communicate them simply
Proven ability to lead others to make good design decisions
Ability to prioritise and mitigate design constraints
Behaviours
We'll assess you against these behaviours during the selection process:
13. Making Effective Decisions
14. Communicating and Influencing
15. Developing Self and Others
16. Delivering at Pace
Technical skills
We'll assess you against these technical skills during the selection process:
17. Please see Candidate Pack for details.
Benefits
Alongside your salary of �45,614, OFGEM contributes �12,315 towards you being a member of the Civil Service Defined Benefit Pension scheme. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; Hybrid working (currently 1 day a week in the office but is in review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.