More about the company you will be working for
Please be advised this apprenticeship is not working for Places for People, we are supporting with the recruitment for Muir. Muir was established in 1968 and have been working with people to maximise their quality of life ever since.
They own and manage more than 5,500 homes in England and Wales, providing a range of affordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing.
More about your role
In this role, you act as a customer champion, providing an excellent first‑point‑of‑contact service across phone, email and other channels. You help customers access the right services, take ownership of queries, and support a positive complaints culture by resolving issues wherever possible. You deliver high‑quality, productive interactions, diagnose and schedule repairs, and support queries relating to rent, ASB, lettings and home ownership. You record accurate customer information in line with GDPR and PCI, promote safeguarding, and work collaboratively to minimise customer effort. You remain flexible to office-based working during opening hours, support colleagues, contribute to customer experience projects, and use our ICT systems confidently while promoting self‑service. You take responsibility for your development, follow all health and safety requirements, and carry out any additional duties aligned to the role.
This role is based at 80 Lightfoot Street, Chester (CH3 3ED).
Essential Criteria
* Experience delivering exceptional customer service at the first point of contact.
* Experience working in a customer‑focused contact centre or fast‑paced office environment.
* Experience working with a diverse range of customers.
* You will need to be in a reasonable commutable distance to Chester.
More about you
You bring a good standard of education with strong ICT skills and experience delivering exceptional customer service in a fast‑paced, first‑contact environment. You're confident working independently, staying organised, and problem‑solving proactively. You communicate clearly and empathetically, using emotional intelligence in every interaction, and you can work under pressure while managing changing demands. You build effective relationships, share knowledge, adapt positively to change, and consistently demonstrate organisational values. You're driven to reach targets, champion safe and decent homes for all customers, and understand how to work with a diverse range of people while applying GDPR principles appropriately.
Muirs values
* Caring: We care about people and achieving results
* Responsive: We put our customers first, giving great service and doing what matters most to them
* Passionate: We take pride in what we do and always strive to do better.
* Inclusive: We work together and value each other
* Dynamic: We have a positive, solution-oriented attitude
* Honest: We have high ethical values, standards and strong governance.
You are entitled to the following benefits during the course of our employment:
• Free Car Parking
• Fully funded Festive Party
• Free eye tests with added £20.00 off glasses at Specsavers
• Long Service Awards - gift to the value of £250 after 25 years' service
• Retirement Gift of £250.00 (must have achieved 10 years service within this period)
• The Association encourages sponsorship towards professional
• Qualification's including day release
• Employee Assistance Programme
• Free tea, coffee and soft drinks
• Career breaks
• Cycle to Work Scheme (salary sacrifice scheme)
• Lone worker protection
• Staff Activity Fund
• Working hours: The Association runs a flexitime system. The working week for full time employees is 35 hours and for part-time employees the Association ensures that hours can be arranged to suit both parties
• Staff getting married (1additional day's leave per annum)
• Moving home (1 additional day's leave per annum)
• Enhanced Maternity (12 weeks at half pay and a return to work bonus of one month's salary
• Paternity Leave 2 weeks at normal rate of pay)
• Medicash Scheme (Muir pay towards contribution of £4.33 per month when two years' service is completed) Details relating to the above benefits are shown separately.