Senior Major Incident Manager
Office based - Belfast - new command hub
(with on-call requirements)
Permanent
As part of our investment in technology operations, we're establishing the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation.
You will act as an escalation point for complex or time-critical major incidents, support team members during high-severity events, and ensure service delivery meets expectations.
Successful candidates must be eligible for SC clearance.
At Capita, we live by our values: Customer First, Always; Fearless Innovation; ? Achieve Together; Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. What You'll Be Doing
1. Leading and supporting the Major Incident Management team.
2. Ensuring all incidents progress through to resolution within SLAs.
3. Managing escalations when required. Delivering executive summaries during P1 incidents.
4. Producing weekly and monthly MI reporting.
5. Updating and maintaining process documentation.
6. Driving...