Job title: Repairs Customer Service Advisor Location: Reading RG2 (5 days office based) Start Date: ASAP Contract Type: Temporary ongoing Weekly Hours: 35 hours per week Job Purpose We’re looking for an experienced and highly organised individual to join the Housing Property Services team as a Repairs Customer Service Advisor You’ll be a key member of the team, helping to ensure the smooth and efficient delivery of the housing repairs and maintenance service. This is a vital role providing administrative, technical, and coordination support to the wider property services function keeping systems accurate, schedules up to date, and communication clear between residents, contractors, and colleagues. Key Responsibilities: Provide administrative and technical support to the Housing Property Services and Repairs teams. Schedule, coordinate, and progress repairs through to completion, ensuring all updates are accurately logged. Handle calls and email enquiries from tenants, contractors, and internal teams, providing excellent customer service. Raise, monitor, and close work orders and purchase orders using housing and finance systems. Maintain accurate records, databases, and documentation in line with service standards. Produce letters, reports, and spreadsheets as needed to support the wider team. Liaise with colleagues and supervisors to ensure smooth service delivery and timely completion of re...