Job Description
We are urgently looking for an Customer Support Role to join our Device Intelligence team. The ideal candidate will have proven experience in Accounts Management and Customer First service and support for all account related issues.
Required:
An Accounts Management team member will be responsible for the following scope of work within the Accounts Management & Provisioning team.
* Provide Customer First service and support for all account related issues.
* Use of IT Service Management tools to track and record customer incidents and requests.
* Apply excellent written, digital, and oral communication skills.
* Work on an tech forward customer support team assisting users both local and remote.
* Liaising with IT engineers to maintain identity management and security throughout the user account lifecycle.
* Balance the demands of daily and routine assignments with long-term projects.
* Monitor and prioritize work from multiple intake vectors, including but not limited too, Chat, Tickets, DMs.
* Create and document routine IT processes and procedures in accordance with our knowledge management process.
About Us:
Ascendion is a leading provider of AI-first software engineering services. Our applied AI, software engineering, cloud, data, experience design, and talent transformation capabilities accelerate innovation for Global 2000 clients. Ascendion is headquartered in New Jersey. In addition to our remote/hybrid workforce, we have 30+ offices across the U.S., UK, Poland, Romania, India, Australia and Mexico. We are committed to building technology powered by Generative AI with an inclusive workforce, service to our communities, and a vibrant culture. For more information, please go to www.ascendion.com.
Please let me know the best time and number to connect with you or please give me a call on +44 20 39653724 to discuss this further. Also, if you happen to know anyone who fits this role, please send us their resume. We do have a referral policy.