Owens Group is a fast developing, multisite organisation, with a large diverse customer base, making this an exciting opportunity.
As a result, Owens Group is looking to recruit a
Customer Service.
Shifts available:
Monday to Friday- 45 hours (half hour break deducted)
Start times: - to be discussed at interview
Salary - £
To take responsibility and act as the focal point for all customer questions or concerns to ensure timely and accurate answers are provided for the customer.
Responsibilities
* Respond promptly to customer inquiries via phone, email, and chat.
* Be responsible for ensuring customer are kept informed at all times throughout their experience with Owens Road Service.
* Ensure all discrepancies are delt with and entered onto Warehouse Management System.
* Manager customer accounts. Be responsible for ensuring customers are kept informed at all times throughout their experience with Owens Road Services.
* Investigate and solve customer issues which may be complex or long-standing issues.
* Priorities all work to ensure accuracy. Liaise with drivers/warehouse staff at the beginning and end of the day to ensure all work has been done and that no deliveries have been missed.
* Keep accurate records of discussions or correspondence with customers ensuring all paperwork in office matches correctly. Keep accurate records of customer interactions and transactions.
* Analysing statistics or other data to determine the level of customer services needed.
* Adhere to customer service procedures, policies and standards for department ensuring all data is accurately entered onto the computer system and up-dated as per procedure.
* Communicate courteously with customers by telephone, email, fax, letter and face-to-face.
* Provide help and advice to customers using organisations products or services.
* Produce written information for customers often involving use of computer packages/software.
* Develop feedback or complaints procedure for customers to use. Ensure you record details of inquiries, comments and complaints received.
* Ability to develop on-going, rapport with customers and colleagues and obtain relevant information (and documents) from all parties.
* Ability to build strong professional relationships with customers/colleagues.
* Strong phone etiquette to ensure professional interactions with customers.
* Provide accurate information regarding products and services.
* Assist customers with order placements, changes, and cancellations.
* Handle complaints and resolve issues in a professional manner.
* Upsell products and services where appropriate to enhance customer satisfaction.
* Maintain detailed records of customer interactions and transactions through data entry.
* Collaborate with team members to improve service delivery and customer experience.
Skills
* Excellent communication skills in English;
* Warehouse Management System (DESIRABLE).
* Experience of working at a similar level.
* Computer skills - Excel, Good communication skills, interaction at all levels internal and external.
* Listening skills.
* Geographical knowledge.
* Data collection.
* Adaptable.
* Attention to detail.
* Team player with a flexible Can Do attitude.
* Ability to analyse customer needs and provide tailored solutions.
* Experience in upselling techniques to promote additional products or services.
* Proficient in data entry with attention to detail for accurate record keeping.
* A friendly and approachable demeanour to foster positive customer relationships.
Join us in delivering outstanding service while growing your skills in a supportive environment