Job Description Senior Claims Handler – Specialty Casualty & Property Location: London or Chelmsford (with flexibility to travel) Salary: £70,000 per annum An established Specialty Casualty & Property Claims team is seeking an experienced and driven Senior Claims Handler to join a high-performing, collaborative environment. This is an excellent opportunity for a claims professional who thrives on delivering outstanding client service, enjoys managing complex claims end-to-end, and wants to make a genuine impact on claim outcomes. The Role Working closely with clients and brokers, you will provide high-quality, professional claims advice and manage claims from initial notification through to final resolution. You will play a key role in guiding clients through what can be a challenging and stressful time, ensuring expectations are managed and outcomes are optimised. You’ll be part of a team of like-minded professionals who are committed to excellence, continuous improvement, and delivering best-in-class service. Key Responsibilities Manage Property & Casualty claims from start to settlement, ensuring timely and effective resolution Advise and regularly update clients on claim progress, key developments, and next steps Liaise with insurers, brokers, solicitors, and other advisors throughout the claims process Provide clear, technically sound advice to clients at every stage of the claim Balance client expectations with empathy, professionalism, and commercial awareness Maintain accurate claims records and ensure systems are fully up to date Produce claims data and statistics in line with agreed service level agreements Continually develop and maintain technical knowledge of insurance, legislation, and market practice About You Proven experience handling Casualty claims within the London Market Strong background in insurance with a specialist claims handling focus Cert CII or Dip CII qualification desirable (or working towards) Educated to GCSE level or equivalent Excellent communication and stakeholder management skills Highly organised, analytical, and client-focused Able to identify potential risks and escalate appropriately, following internal processes Eligible to work in the UK What’s on Offer A supportive, collaborative team culture Clear and achievable career progression pathways Ongoing professional development and training opportunities The chance to work on high-quality, complex claims with respected clients If you are a dedicated claims professional with a passion for delivering exceptional service and developing your career within a specialist claims environment, this could be the ideal next step. Apply now to find out more. Contact Expert: Joe Cappalonga, Senior Consultant on 0203 727 2322 Email: joe.cappalonga@lawesgroup.co.uk