Control Room Supervisor
Location: Hull
Hours: 17:00 - 05:00 (4 on / 4 off)
Main Duties
* Leading in implementing customer corporate policies
* Manage security and emergency incidents
* Ensure the correct and appropriate operation of security systems and procedures
* Take ownership of the security operation for customer
* Constantly assessing risk and taking appropriate measures to deal with that risk
* Manage the staff on site to ensure that the operational delivery of the service is maintained to the highest agreed standard and to the complete satisfaction of the client
* Regularly inspect all administrative, health and safety and quality procedures and endorse them paying particular attention to check all procedures
* Provide assistance to all staff who have welfare requirements and assist in the vetting process to ensure that all security officers assigned to you comply with BS7858
* Take detailed notes of all disciplinary/capability actions taken against employees making sure that all such matters are first referred to the operations manager.
Communication
* Support the organisation in any way deemed necessary as required by the operations manager
* Provide the assurance of a professional, high quality security operation
* Develop and manage security related projects and initiatives in collaboration with key customer management
* Liaise closely with the operations manager to ensure that they are aware of any changing requirements of the contract
* Provide information on activity on site relevant to the team's performance, on‑going issues and future development opportunities
* Maintain accurate and up to date assignment instructions for the site against which all security officers should be assessed, to ensure their understanding and compliance. All instructions must be signed as having been read and understood
* Maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
Person Specification
* High level of integrity, trustworthy and reliable
* Proactively demonstrate and work to the Company’s values of Excel, Challenge and Inspire
* Must hold Full clean UK drivers Licence
* Must be over the age of 21
* Must have held drivers' licence and had driving experience for over one year
* Hold a valid SIA Security Licence
* Self‑motivated and works on initiative, asking for help when needed
* Effective decision maker with the ability to take action and deliver to targets
* Team leadership, motivational and team engagement skills
* Excellent interpersonal and effective communication skills
* Ability to manage stressful situations and work under pressure
* Proficient in written and oral communication skills and IT literate/competent
* Disciplinary and professional attitude
* Ability to work within established procedures and to contribute positively to any improvements
* Ability to listen and demonstrate creative thinking skills
* Demonstrate understanding of the Health and Safety at Work Act, relevant Criminal, Civil Law and Police and Criminal Evidence
* Ability to manage resources in line with targets
* Ability to deal with and control an emergency situation
* Supervisory experience within the security industry is essential
Customer Care
* Ensure all contractual commitments are honoured and if there is any failure be the first to advise the site security operations manager. Any complaints must be logged in accordance with the quality system and remedied in a timely and effective manner – these must be logged as required on the assignment.
Training and Development
* In conjunction with the security site manager, monitor security officer's performance, conduct annual appraisals in line with company policy and encourage their personal development
* Liaise with the Operations Manager to ensure that all contractual training requirements are met and that all certificates are renewed within the correct time frame
* Make sure that all security officers are aware of the latest training initiatives and are given the opportunity for both personal development and to improve their skill base
* Ensuring team is constantly trained to meet leading industry practices
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