Overview
Customer Service Administrator
I Holland Limited is the worlds most well-known producer of tablet punches and dies. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Responsibilities
* Coordinate all activities between agents/customers and I Holland Ltd.
* Fully understand customer requests and requirements, both on the Tooling and PharmaCare range.
* Provide timely and accurate quotations and supporting information and correspondence to customers.
* Collate all necessary information, drawings, correspondence, etc., to ensure the order story is complete.
* Enter quotes and orders accurately into the computer system.
* Facilitate all customer samples/drawings.
* Administer and archive all relevant information according to procedure.
* Provide ongoing and helpful support to all customers, being proactive and advising, where necessary, of any problems.
* Log concerns raised as a Case within the CRM system, including all necessary details for the team to evaluate.
* Assist with cover for reception when required.
* Support colleagues by sharing workload when appropriate or requested to do so.
* Adhere to all policies and procedures, particularly the ‘Contract Review.
* Work within all Health and Safety, environmental and other company regulations.
* Attend meetings as and when required with a proactive approach.
Key performance indicators
* Customer focus: High responsiveness to requests; sense of ownership.
* Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.
* Pride in what we do: Work consistently exceeds expectations; interact with other departments to improve deliverables; adhere to schedules to deliver a high-quality product.
* Continuous improvement: Identify issues and provide solutions to reduce cost and improve performance; generates and implements beneficial ideas.
* Honesty & integrity: Proactive, professional, and trustworthy communications with stakeholders.
* Positive attitude: Demonstrates a positive impact on the business and helps others stay positive.
* Compliance with all policies, procedures, and safety rules & regulations.
Nature and scope
As part of the administration team, professionalism, self-motivation, and initiative are required at all times, as well as flexibility of hours based on workload. Supervision will be given as required.
Qualifications & Experience
* Administrative: 2 years (required)
* CRM software: 1 year (required)
Terms and conditions
Please note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Pay: From £13.13 per hour
Hours: 37.5 per week
Work Location: Hybrid remote in Nottingham NG10 2GD — 2 days a week working from home once fully trained, 3 days a week in the office.
Job Type: Full-time, Permanent
Benefits
* Company pension
* Cycle to work scheme
* Employee discount
* Flexitime
* Free flu jabs
* Free parking
* On-site parking
* Referral programme
* Store discount
* Work from home
Experience
* Administrative: 2 years (required)
* CRM software: 1 year (required)
Click Apply to forward your CV.
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