Global Technical Support (Linux)
Why apply:
· Global leader in networking technology, with instantly recognisable client base.
· People centric culture, providing support, development and training. They want people to succeed and progress their career.
· Forward thinking and technically diverse, this is a broad technical environment where you will expand your technical knowledge.
· Hybrid working, this is a fully remote role, but there is the ability to work from their Belfast office to meet the broader NI team.
Role:
Working as part of the Global Support team, providing advanced post-sales support for the Unified Assurance and Analytics and Linus/Networking product suite.
You will be key technical contact for customers, resolving complex issues, developing automation solutions, and collaborating with Engineering and Product teams to drive continuous improvement.
Responsibilities:
· Diagnose and resolve production and non-production issues in collaboration with internal teams.
· Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.
· Perform root cause analysis (RCA) and document resolutions and learnings.
· Share customer feedback with PLM and R&D to inform future product enhancements.
The Must Haves:
· Education: Bachelor’s (or Master’s) degree in Computer Science, Engineering, or a related field.
· Experience: 3+ years in software technical support, telecom or network management domains advantageous.
Technical Expertise:
· Must have strong Linux and scripting (Shell) skills. Proficiency with Kubernetes, Docker, and microservices deployment.
· Strong analytical, debugging, and communication skills with a customer-first approach.
· Ability to work independently and collaborate across a globally distributed team.
Nice to Have:
· Experience in cloud environments (AWS, Azure, GCP, OpenShift).
· Exposure to fault and performance analytics, GenAI, or Agentic AI.
· XML and SQL knowledge.
· Prior experience with telecom vendors or network management systems