Retail Sales Supervisor – St Ives
Working Pattern: 14 hours per week, working 2 days over a 6‑day week. Mandatory weekend working on a rotational basis.
Permanent Contract
£12.71 per hour
Benefits
* Enhanced Annual leave Entitlement - 27 days + 8 UK Bank Holidays
* Additional holiday purchase scheme
* Employee health cash plan & wellbeing support schemes
* AVIVA pension package – up to 7% Employer Contribution including Life Assurance
* Free Eye Tests & Cycle to work scheme
East Anglia Children’s Hospices (EACH) is looking for a Retail Sales Supervisor at our brand St Ives Shop. This is a fantastic opportunity to join EACH’s vibrant retail team and be an essential member of one of our charity shops to maximise income from donated goods, new products, Gift Aid, and eCommerce.
Responsibilities
* Support the Shop Manager in achieving ambitious sales targets.
* Maintain high standards of display, presentation, and cleanliness.
* Promote Gift Aid and help grow our eCommerce presence.
* Act as Duty Manager when required, ensuring smooth day‑to‑day operations.
* Recruit, train, and support volunteers in a positive and inclusive environment.
* Build strong relationships with customers and the local community.
Qualifications
* A welcoming, inclusive approach with excellent communication and customer service skills.
* Ability to work independently, prioritise tasks, and use initiative.
* Comfortable with lifting and moving stock and using electronic devices (tills, tablets, computers).
* Experience in retail or team supervision is desirable, but not essential — we value transferable skills!
* Applicants must be aged 18 or over due to legal requirements for equipment use and supervision responsibilities.
* Weekend and public holiday work may be required.
Why join EACH?
* Be part of a charity that makes a real difference in the community.
* Work in a supportive, inclusive environment where diversity is celebrated.
* Opportunities for training and development.
Legal & Compliance
* This position is subject to a Disclosure & Barring Service (DBS) check prior to appointment.
* Applicants with a history of being barred from working in Regulated Activity must not apply for roles that require unsupervised work with vulnerable groups.
* Any successful offer is contingent on verification of the right to live and work in the UK.
Diversity Statement
At EACH we believe in fostering a workplace where every individual feels valued and respected. We are committed to building a culture of inclusion where differences are embraced. We actively seek talent from all walks of life, recognising that diversity drives innovation, creativity and success. Join us on a journey to create a more inclusive workplace, where everyone has equal opportunities to grow, contribute and succeed.
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