About The Role
We have a new opportunity for an IT Operations Lead to join us and be the central point for our day-to-day IT operations across the business. You will be based at our Head Office, Crawley with occasional travel across the UK to our clinics.
This is a hands-on role with responsibility for our IT service delivery, partner & vendor management, business application lifecycle and integration management. Coordination across all functions will be required ensuring operational stability, aligned decision-making and effective delivery of our IT services & projects.
Colosseum Dental are proud to be a certified Great Place to Work (2026-2027) for the fifth year running!
Hours: Monday – Friday 09:00 - 17:30
Benefits:
1. Your birthday off!
2. UK Healthcare cash plan scheme – claim for various healthcare costs up to an annual limit
3. The ability to buy holiday once a year
4. Blue light discount card
5. Continuous professional development
6. Free NHS dentistry - up to band 3
7. Annual conference
8. Colosseum Care Day - an extra day off to use for a significant event or just a self care day!
9. Cycle to work scheme
10. Discounted gym membership
11. Holidays increased the longer you stay with us
12. Additional holiday incentives
13. Plus many more!
About You
Ideally you will have the following:
14. Computer Science/IT degree or equivalent practical experience or ITIL Foundation certification (v3 or v4) desirable
15. Minimum 2-3 years of IT operations, IT service delivery or IT coordination experience
16. Working knowledge of ITIL principles & IT service management practices
17. Solid understanding of MS 365, Azure cloud services, Windows environments & endpoint management
18. Demonstrated experience of managing IT vendors & 3rd party service providers against SLA's
19. Understanding of IT security fundamentals & data protection principles (UK GDPR)
20. Strong communication skills, with ability to explain IT matters clearly to non-technical stakeholders
21. Be hands-on, organised & proactive but comfortable operating independently & knowing when to escalate
22. Experience in healthcare or dental sector IT would be advantageous with familiarity of clinical imaging systems, practice management software or dental-specific technology
23. Application integration experience & data flows between business systems desirable
24. Experience working within a multi-site or multi-market organisation desirable
Main duties and key responsibilities:
25. IT service & operations management
26. Vendor & partner management
27. Business applications & integration management
28. Project coordination
29. Governance, compliance & group alignment
30. IT security
About Us
Colosseum Dental Ltd are a market leading dental company, with over 70 dental practices across the UK and combined with our clinics across Norway, Denmark, Sweden, Switzerland, Finland and Italy, make up the pan-European group, known as the Colosseum Dental Group. Based on feedback from our employees, Colosseum Dental has been officially certified a Great Place to Work™, and ranks in the UK's Best Workplaces™ for Women, Development and Wellbeing. No other dental group in the UK can say the same!