The role
The People Advisor (Retail) is a pivotal role, empowering our UK & Ireland stores with employee relations (ER) support and guidance. This role ensures all of our practices not only adheres to UK employment law, but also champions our brand values. We are searching for a dedicated individual with a passion for retail and people - someone driven to inspire and equip our retail managers to lead their teams with fairness and consistency. This role calls for someone capable of navigating multiple complex ER cases with both high precision and people at the heart of the process.
About the team
Reporting to the Head of People Partnering & Talent Acquisition. You will work collaboratively alongside a dedicated team, including 2x People Business Partners and 1x People & Culture Administrator, contributing to a fast paced and supportive environment. The primary stakeholders for this role are the District Managers, requiring strong partnership to drive consistent and compliant people practices across the retail teams.
What you’ll be doing (key responsibilities)
1. Provide timely and effective advice and guidance to District Managers and Brand Leaders on all employee relations matters, including disciplinary, grievance, performance management, and absence management.
2. Manage a high volume caseload of complex ER issues from initial enquiry through to final resolution, ensuring high precision and accuracy in all documentation and processes.
3. Working with the team to ensure policies and advice are compliant and reflect current UK and Ireland employment law and best practice.
4. Coach and upskill key stakeholders, predominantly Brand Leaders, to confidently handle people issues and promote fair, consistent leadership across all UK and Ireland Stores.
5. Contribute to the review and development of people policies and procedures, ensuring alignment with brand values and legal requirements.
6. Monitor ER trends and data to proactively identify areas for improvement and intervention to reduce risk and enhance the employee experience.
WHAT WE’RE LOOKING FOR (SKILLS & QUALIFICATIONS)
7. A Collaborative Team Player: You thrive in a team environment. You use your skills to support colleagues, and foster a positive, inclusive atmosphere where everyone feels valued and can do their best work.
8. Brand Ambassador: Your genuine love for fashion is evident. You'll be an ambassador for our brand, connecting with customers and colleagues over the power of an amazing outfit.
9. Driven by Success & Tenacity: You possess a winning mentality. You're resilient, focused on solutions, and committed to overcoming challenges to deliver outstanding results.
10. Commercial Acumen: You have a deep understanding of retail business. You actively leverage data to gain insights and anticipate customer needs.
11. Integrity: You embody our core values through your honesty and trustworthiness. You're dedicated to protecting our brand, caring for our customers, product, profit margins, and the health and safety of our teams and environments.
12. Employee Relations Expertise & Integrity: Proven experience managing end-to-end Employee Relations caseloads, demonstrating a strong understanding of UK and Ireland employment law and a commitment to protecting our brand through honesty and trustworthiness.
13. Case Management & Tenacity: Capable of managing multiple concurrent cases with high precision and accuracy, possessing the resilience and focus on solutions to deliver outstanding results.
14. Commercial Acumen: Understands the commercial impact of people decisions, leveraging insights to ensure advice supports business goals.
15. CIPD or equivalent experience is highly desirable.
About the location
Based in our East London Studios in vibrant Shoreditch with perks and benefits offered from local businesses including discounts on food, shopping and health & beauty.. Approximately a 10 minute walk from Liverpool Street Station and a 5 minute walk from Shoreditch High Street.
What we stand for
The Customer is the Boss We work as one proud team to get the best for our customers
One Team We are joined up and encourage others to share their ideas
We Do What We Say We Will We know our goals, and we work with clear outcomes in mind
We Are Responsible We are self aware, understand the impact we have on others and are positive about the future
Benefits
16. A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
17. We are a disability committed certified employer
18. Employee discount for you to spend with family and friends
19. 25 days holiday increasing to 28 days after 2 years continuous service
20. Bank holidays, birthdays and volunteering days off
21. Access to dental cash plan & free virtual GP appointments through Aviva
22. UNUM employee assistance helpline
23. Life assurance cover
24. Access to discounted gym membership and corporate discounts
25. Hybrid working in our historic East London studios, working hours are 9-5.30pm
26. Free, confidential, wellbeing and lifestyle support with Retail Trust
27. Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
28. Health days for you to use either for physical or mental wellness
29. Dedicated mental health support from our mental health first aiders
30. Eye care vouchers, season ticket loans and much more!
#WeAreAllSaints
Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
#li-hybrid