Job Advert
Are you passionate about supporting victims of domestic abuse? We’re looking for Refuge Key Workers to join our team in St Helens, delivering essential support to individuals and families in refuge accommodation.
About the role
As a Refuge Key Worker, you’ll be central to our service – providing safe accommodation, emotional and practical support, and helping people rebuild their lives. You’ll lead on support planning, risk assessments and safeguarding, using a trauma‑informed, person‑centred approach in partnership with other agencies. This is a 12‑month fixed‑term role (potential for extension) with part‑time hours of 21 hours per week, working across multiple sites on a three‑week rolling rota, including some evening and weekend shifts.
What you’ll be doing
* Provide tailored, trauma‑informed support to residents across multiple refuge sites.
* Develop safety and support plans in collaboration with each individual or family.
* Deliver one‑to‑one sessions to help residents build resilience and prepare for independent living.
* Liaise with partner agencies and act as an advocate at multi‑agency meetings (e.g. MARAC, Child Protection Conferences).
* Maintain accurate case notes and regularly review support plans and risk assessments.
* Ensure health and safety policies are followed to keep residents and staff safe.
* Promote safeguarding and report concerns in line with Torus and Local Authority procedures.
* Support residents with practical day‑to‑day tasks such as accessing healthcare, education, benefits and move‑on housing.
What we’re looking for
* Previous experience in a support, housing or domestic abuse‑related role.
* Experience of working and engaging with people and families encountering domestic abuse and/or trauma.
* GCSEs – English and maths – Grade A‑C / 4‑9 (or equivalent).
Interview Process
The interview will be competency‑based, to assess your skills and suitability for the role.
Pre‑employment checks
* Right to work verification
* Qualification certificate check
* 2x completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.
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