Customer Support & Administration (6-Month Fixed-Term Contract)
Location: Chandlers Ford
Salary: £24,750 per annum, Plus Fantastic benefits
Hours : Full time, Monday to Friday 37.5
About the Role
My client is seeking a proactive and highly organised Customer Service Advisor & Administrator to coordinate both planned preventative maintenance (PPM) and reactive service works carried out by a team of subcontractors.
The successful candidate will ensure all work is booked and attended to within agreed Service Level Agreements (SLAs), providing exceptional support to a technical team and ensuring a seamless customer experience.
This role requires excellent communication skills, attention to detail, and a strong focus on customer service. You'll liaise closely with Clients Subcontractors, Field Line Managers, and Service Managers to ensure service delivery standards are met and exceeded.
Key Responsibilities
Coordinate and schedule all planned and reactive maintenance with subcontractors,
Making outbound calls to clients to arrange for technicians to attend site and complete servicing appointments.
Manage multiple diaries to schedule in work to be completed.
Maintain accurate records of all scheduled work, attendance confirmations, and service documentation.
Escalate potential delays or SLA breaches promptly to management.
Deliver exceptional customer service through professionalism and proactive problem-solving.
Ensure all account data is updated accurately on the system.
To complete all round administration.
About You
Essential:
Minimum 1 year of experience in customer service ,co-ordinating or scheduling.
Strong organisational and time management skills.
Excellent written and verbal communication skills.
Ability to multi-task and work under pressure.
High attention to detail and a professional telephone manner.
Customer-focused, approachable, and responsive.
You must be prepare to complete a 6 month contract
Desirable:
Experience within facilities management or a similar industry.
Strong Excel and data analysis skills.
Commercial awareness and an innovative approach to problem-solving. How to Apply
If you're a motivated Scheduler who thrives in a fast-paced environment and takes pride in delivering excellent service, we'd love to hear from you