Social Housing – Green Energy & Decarbonisation | Temp to Perm
Are you a customer-focused Resident Liaison Officer looking to work on the cutting edge of social housing? We are seeking a dedicated RLO to join our team in Swindon to support a major Social Housing Decarbonisation Fund (SHDF) project.
This is a Temp to Perm opportunity, allowing you to join a growing sector focused on making homes warmer, greener, and more energy-efficient for residents.
THE OFFER
1. Pay Rate: £22.57 per hour
2. Contract: Temp to Perm (Permanent contract offered following a 12–13 week probationary period).
3. Requirements: Must have a full UK Driving Licence and access to your own vehicle.
4. Travel: Mileage/expenses covered.
THE ROLE (SHDF Focus)
Working on an SHDF contract is different from standard maintenance. You will be helping residents understand complex energy-saving measures such as External Wall Insulation (EWI), Air Source Heat Pumps, Solar Panels, and advanced ventilation systems.
Key Responsibilities:
5. Resident Education: Conducting home visits to explain the benefits of decarbonisation works and how to use new green technologies (e.g., smart thermostats).
6. Surveys & Access: Carrying out pre-work condition surveys and ensuring access for specialist contractors to keep the program on schedule.
7. Conflict Resolution: Swiftly and professionally resolving any on-site queries or concerns to maintain high resident satisfaction.
8. Reporting: Updating project trackers and maintaining accurate resident files to ensure compliance with SHDF funding requirements.
CANDIDATE REQUIREMENTS
9. Communication: Ability to break down technical information into simple, easy-to-understand terms for residents.
10. Mobility: A full UK Driving Licence and a reliable vehicle are mandatory for traveling across the Swindon patch.
11. Attitude: Empathetic, professional, and resilient, with a passion for helping residents improve their living conditions.