Location: Whitley Bay – office based role
Hours: Monday – Friday, 9:00am – 5:00pm (35 hours per week)
Salary: £24,000 per annum
The Receptionist plays a vital role in creating a positive first impression and ensuring smooth operations across all departments.
Key Responsibilities
* Operate the firm’s switchboard including managing voicemails.
* Monitor the reception inbox/emails and incoming faxes; distribute to relevant team members.
* Greet clients and visitors in a friendly, professional manner and assist with tasks such as photocopying and document witnessing.
* Handle incoming and outgoing mail.
* Take card payments, issue receipts and maintain daily payment records for the cashier.
* Ensure stationery cupboard is well stocked.
* Maintain the Wills/Deeds storage database; filing and upkeep of record cards.
* Keep reception and meeting room areas clean, tidy and presentable.
Additional Support Duties
When reception duties are lighter, support other teams with tasks including but not limited to:
* Making and receiving telephone calls; consulting with solicitors, estate agents, courts and other third parties.
* Maintaining client files and databases.
* Assisting other team members as directed by the Practice Manager.
What We’re Looking For
* Minimum 2 years’ experience working on a busy reception.
* Confident switchboard/multiline phone experience.
* Strong organisational skills and ability to prioritise conflicting tasks.
* Excellent verbal and written communication.
* Pleasant, professional, and friendly manner.
* Good IT skills (email, basic office software).
* Discretion and ability to maintain confidentiality.
* Ability to stay calm and efficient under pressure.
NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic.
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