An experienced Installation Manager is required to oversee gas installation contracts within the social housing sector across Kent. This role involves contract management, customer service leadership, compliance oversight, and team management, ensuring high performance across all operational and customer-facing areas.
Key Responsibilities:
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Manage gas servicing programmes and maintain 100% compliance
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Act as the main point of contact for clients and attend contract meetings
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Oversee customer service, including complaint resolution
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Manage invoicing, chargeable works, and contract performance
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Support recruitment, probation management, and employee relations
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Monitor fleet standards, parts usage, and procurement processes
Requirements:
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Qualified Domestic Gas Engineer with current ACS
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Strong customer service and stakeholder management skills
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Proficient in MS Office (Outlook & Excel)
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Excellent communication and organisational skills
What’s on Offer:
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Competitive salary
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Pension scheme and life assurance
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28 days annual leave (including bank holidays), rising with service
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Enhanced family-friendly policies
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Retail discounts, virtual GP access, EAP, Bike to Work, and salary sacrifice schemes