Customer Success Manager - Asset Tracking & Supply Chain Technology
Location: Birmingham Business Park (3 days office-based, 2 days remote optional)
Salary / Benefits: c£75,000£85,000 + strong benefits including private health insurance
MVP is delighted to be working with a fast-growing UK supply chain technology company transforming how major retailers and food producers manage returnable assets.
They began by disrupting the traditional wooden pallet market with high-performance, reusable plastic pallets and are now scaling rapidly into IoT-enabled asset tracking, providing visibility, utilisation control and loss reduction across complex supply chains.
The business combines deep logistics expertise with practical technology deployment. Rather than simply installing software, they manage and optimise physical asset fleets across national networks. As the company continues to scale, structure and operational discipline are increasingly critical.
Their Asset Tracking division is now entering its next phase of growth, with multiple national contracts live and new implementations underway. As part of this, the company is building a dedicated Customer Success function to support delivery at scale. They are now looking to appoint a Customer Success Manager, who will take ownership of customer success and contract execution while building and leading a small, high-performing team.
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