Job Title: Sales Assistant with warehouse duties
Location: Northolt
Salary: £31382
Hours: Monday to Saturday with a day of in the week.
Are you a motivated team player who thrives in a fast-paced environment and enjoys delivering excellent customer service?
About the Role
This is a varied and hands-on role that combines customer service, sales support, and warehouse duties.
Key Responsibilities
1. Deliver exceptional customer service that exceeds expectations.
2. Handle customer orders and queries efficiently, courteously, and professionally.
3. Accurately pick, pack,and prepare orders for delivery.
4. Check off incoming deliveries promptly and process all related paperwork accurately.
5. Use your product knowledge to match customers with the best solutions, upselling where appropriate.
6. Maintain tidy, well-presented showroom displays with clear pricing and product codes.
7. Ensure all customer promises are realistic, achievable, and met on time.
8. Identify and suggest process improvements to enhance customer experience and efficiency.
9. Resolve customer issues and ensure every enquiry is handled to a satisfactory conclusion.
About You
10. Strong communication and interpersonal skills.
11. A proactive, customer-focused attitude.
12. Excellent attention to detail and organisational skills.
13. Comfortable working in both warehouse and customer-facing environments.
14. Previous experience in retail, trade, and warehouse operations