Are you passionate about delivering world-class customer service and ready to take on an exciting challenge in a dynamic team? Join my client’s Customer Service team where your skills and dedication will truly make a difference! Reporting to the UK Operations Services Manager, you will provide 1st-line support and updates to customers, managers, and internal stakeholders, while ensuring that every customer interaction exceeds expectations. The role of the Customer Service agent will include: * Coordinating and scheduling reactive breakdowns, installations, decommissions, and other service tasks. * Managing travel and accommodation arrangements for staff. * Handling key administration tasks to keep operations running smoothly. * Collaborating with a small, flexible team in a supportive and fast-paced environment.Ensure accurate data entry in the service management system. * Prepare customer quotes and process purchase orders for chargeable jobs. * Track job progress to meet Service Level Agreements (SLAs). * Provide phone support to engineers in the field. * Allocate work to engineers effectively, ensuring compliance with health and safety policies. * Organise travel and hotel bookings, maintaining cost efficiency. Skills and experience required for the Customer Service agent include: * Excellent interpersonal and customer service skills with proven experience. * Proficiency in the Microsoft Office Suite - database experience is preferred. * Strong multitasking and organisational abilities with a keen eye for detail. * A team player with a positive 'can-do' attitude. * Ability to think proactively and solve problems effectively. * Good geographical knowledge is advantageous. Benefits: Holiday 28 days (inc bank holidays) plus your birthday, Life assurance 4 x annual salary. Pension after 3 months, access to discounts, free onsite parking, health and wellbeing and access to Employee Assistance Programme. Ready to apply? Don’t miss out on this opportunity to contribute to a growing organisation—send us your application today! Wild Recruitment Limited t/a First Recruitment Services are acting as an employment agency in relation to this vacancy