Availability Window Days From time To time Mon 21:00:00 05:00:00 Tue 05:00:00 13:00:00 Wed 05:00:00 13:00:00 Thu 13:00:00 21:00:00 Sat 21:00:00 05:00:00 Part of the Distribution Centre team that provides great service to our stores, ensuring customers have great availability and standards of product by completing administration activities and clerical support in the Delivery Service function so we can serve our stores and operate safely Providing operational support to colleagues and Managers by: Completing a full handover to the oncoming clerks, sharing all relevant information. Answering telephones and responding to queries from stores or Distribution Direct, inputting them onto the online log. Completing all reports and sending these to the relevant people. Manning the Goods Out desk, issuing Drivers their assigned work/journey and conducting the pre-brief. Completing the de-brief, investigating any route or time discrepancies and escalating issues to the Delivery Service Duty Manager if required. Collating, recording and reporting information as required for a safe, smooth, efficient Delivery Service operation. Maintaining all relevant systems so they are accurate and used to their full effectiveness. Liaising with other operational areas of the Distribution Centre/Tesco/Agencies/3rd Parties as required. Complete administrative checks and routines in line with the operating model policies and procedures. Maintaining the Tesco agreed trackers so we can track and monitor our people information and performance Provides Administrative Support by: Being helpful and friendly in all interactions with colleagues and Managers. Feeding back to Managers common trends, patterns and concerns with any queries or questions colleagues continually raise or information that indicates there may be a problem. Being approachable and confidential; building trust based relationships across the Delivery Service function. Being thorough and detailed in everything I do, so we deliver a safe, legally compliant and efficient operation. Completing admin as required by the Delivery Service Team Managers/Delivery Service Lead Manager so they are free to focus on more complex things and looking after their teams. Communicating and handing over to the Delivery Service Team Managers and Clerks/Drivers/Shunters. I connect with my colleagues, sharing knowledge, experience and best practice. I understand the importance of what I do and work collaboratively to deliver results. I make time to build strong relationships, reaching out across the business to network with colleagues and find new ways to improve what matters. I am warm and welcoming in every interaction with customers and colleagues. I respond to people appropriately and ensure they feel seen, heard and recognised. Through listening and taking appropriate action I gain commitment from my team I use my energy and resilience to keep momentum going when working in challenging environments, keeping focus on my objectives. I act quickly, making decisions based on what is right for customers and colleagues to ensure my Distribution Centre standards are maintained at all times. My colleagues see me doing the right thing both when things are going well and when times are tough. I know how to be at my best and inspire confidence in those around me. I am aware of what our competitors are doing and continually identify ways to improve our Distribution Centre for customers. I am keen to build and deliver new initiatives, providing feedback on how they could be further improved.