At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.
At MSI Reproductive Choices UK, our contact centres play a vital role in supporting people to access high‑quality, compassionate reproductive healthcare. Everything we do is grounded in our commitment to choice, dignity and delivering a positive experience for every client who contacts us.
We are currently recruiting one full‑time HR Business Partner to support our Contact Centre colleagues. The role is open to candidates based in Bristol or Rotherham, with the location confirmed based on where the strongest candidate is based. Regular travel between sites will be required to support collaboration and consistent ways of working.
What You’ll Be Doing
In this influential role, you’ll partner closely with senior leaders and stakeholder across your designated region, providing expert HR guidance and enabling them to deliver on our organisational goals. You will:
* Deliver strategic HR initiatives aligned with MSI UK’s mission and values
* Lead on employee relations, ensuring a high‑quality, values‑led and legally compliant approach
* Shape people policies and programmes that build culture, capability and engagement
* Drive HR service excellence, contributing to a collaborative, high‑performing HR team
You’ll be a visible, proactive partner—supporting managers, coaching colleagues, and helping create the conditions for success.
About You
You’re an experienced, people‑centred HR professional—ideally CIPD Level 7 qualified—with a passion for making a positive impact. You’ll bring:
* Significant HR and employment law knowledge
* Advanced experience leading complex employee relations matters
* Excellent communication skills and confidence using HR systems
* A high level of discretion, integrity, and self‑motivation
* The ability to work autonomously while building strong relationships
Why You’ll Love Working With Us
* Up to 5% employer pension contribution
* Fast expense reimbursement (within 10 days)
* 25 days annual leave + an extra day for your birthday
* Buy and sell annual leave scheme
* Discounts at 4,000+ retailers through Blue Light Card
* 24/7 GP access
* Employee Assistance Programme
* Paid learning and development opportunities
* Accredited apprenticeships
* Clear pathways for career progression
Ready to Make an Impact?
If you’re passionate about improving colleague experience and enabling organisational success, we’d love to hear from you.
We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.
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