Role: Key Account Director (Australian Market)
Hours: You will work 4 nights per week (9.The Key Account Director is responsible for managing some of the highest-value and most prestigious clients within PHMG’s Australian division. Working independently, the Key Account Director sets the standard for excellence, demonstrating an expert ability to anticipate client needs, strategise growth opportunities, and mitigate risks to client retention. Collaboration with internal teams, including Creative, Technical, and Operations, is a fundamental aspect of this role, ensuring a seamless and superior client experience.
Manage the most prestigious accounts within the Australian division, ensuring exceptional service and long-term partnership growth
Serve as a trusted adviser, proactively consulting with clients to enhance their branding and marketing strategies through PHMG’s audio branding solutions
Maintain a deep understanding of base value and health, identifying and acting on potential risks
Work closely with Creative, Technical, and Operational teams to deliver innovative, high-impact solutions tailored to each client’s business goals
Strategise client contact using a variety of platforms including online meetings and presentations
Assist in managing tentative clients by working closely with the Key Accounts Head of Client Support
Manage multi-site client relationships with intricate operational structures, ensuring seamless service delivery and value maximisation
Proven experience in a client services or account management role, with a track record of delivering outstanding results
A highly driven self-starter with creativity, strategic thinking, and a commitment to first-class customer service
Organised and methodical, capable of managing a high-value portfolio with a keen eye for detail and data-driven decision-making
A thorough understanding of the fast-moving B2B market, with commercial acumen and ability to drive growth
Strong interpersonal and relationship-building skills, able to influence and engage clients at all levels
Confidence in online meetings and presentations, with excellent verbal and written communication skills
Demonstrated expertise in identifying and capitalising on vertical sales opportunities, closing high-value deals, and mitigating churn risk
Shows initiative to identify and exploit potential vertical sales opportunities, and knows how to close a deal
Proficiency with CRM systems and digital communication tools, ensuring a seamless client experience
A team-oriented approach, working independently while mentoring and supporting peers with best practices
Cycle to work scheme
~23 days annual leave plus bank holidays, increasing with length of service
~ Additional half day off for birthday
~ Enhanced maternity, paternity and adoption leave
~ Smart pension scheme
~ Life insurance and critical illness cover
~ All expenses paid company events in sought after venues
~ Free fruit & breakfast
~ Career development directly linked to your performance
~ Fundraising initiatives for our registered charity – the PHMG Foundation
~ Dedicated Employee Assistance Programme
We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound.
we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions.
For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence.
Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth.