Overview
General Manager
Belfast (Hybrid working available)
£41,511 - £44,711 per annum (normally appointed at start of scale)
Full-time, 35 hours per week
We're seeking a confident and highly organised professional to lead the development and delivery of business support services for our client.
As General Manager, you'll play a pivotal role in driving operational excellence, strengthening client relationships, and growing our customer base. You'll oversee service delivery, manage a small team, and coordinate a trusted network of Associate Partners to ensure the highest standards of customer experience.
This is a fantastic opportunity for someone who combines operational rigour with strategic thinking - someone who can deliver both day-to-day service excellence and long-term business growth in a values-led environment.
Responsibilities
* Oversee the day-to-day management and performance of business support and HR consultancy services.
* Develop and implement efficient operational processes and service-level agreements to ensure excellent customer service.
* Monitor key performance indicators (KPIs) and prepare reports to support management decision-making.
* Lead marketing and promotional activity to grow awareness and engagement with our job portal and recruitment services.
* Build and maintain relationships with clients, partners, and stakeholders across the voluntary, community, and small business sectors.
* Represent the organisation at events, conferences, and networking opportunities.
* Manage budgets effectively, ensuring value for money and sound financial control.
* Lead, support, and develop team members, fostering a collaborative and high-performing culture.
Essential Criteria
* A degree or equivalent qualification and/or significant experience in business management, operations, or a related field.
* Proven experience of managing services, teams, or projects in a customer- or client-focused environment.
* Strong leadership and people management skills, with the ability to motivate, support, and develop staff.
* Excellent organisational and planning abilities, with a track record of meeting deadlines and managing multiple priorities.
* Strong communication and interpersonal skills, with the ability to build relationships with a wide range of stakeholders.
* Experience of budget management and financial reporting.
* Proficiency in Microsoft Office and digital tools, with confidence using CRM or data management systems.
* A flexible approach with the ability to occasionally travel and work outside normal hours when required.
Desirable Criteria
* Experience in the voluntary and community sector or small business environment.
* Experience in marketing, business development, or client growth strategies.
* Knowledge of HR or consultancy service delivery.
Experience in the voluntary or community sector would be an advantage, but isn't essential - we're looking for a motivated, adaptable professional who shares our commitment to delivering exceptional service and supporting positive social impact.
Please contact Ellen at Staffline for more details.
Benefits
Work From Home
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