Student Support Officer
Location: London/Hybrid
Hours: Full‑Time
Contract: Permanent (also a separate maternity cover vacancy for a 12‑month fixed‑term contract)
Salary: £29,227.50 per annum (including London weighting)
Closing Date: 21st May 2026
Interviews: June 2026
About The Role
You will mentor young people, delivering a programme in partnership with school leaders. Students enrolled on the programme receive expert support from University Access Officers, who guide pupils through their educational options, university applications and student life topics such as navigating student finance. Mentorship helps students make decisions about their education choices, develop their university applications, and prepare for life ahead.
* Work in up to four schools between Monday and Thursday, working from home on Friday.
* Proactively build relationships with school staff to ensure cooperation and timely completion of activities, enabling effective communication to support the smooth running of the programmes.
* Use excellent organisation and time‑management skills to deliver multiple programmes and projects at pace and to manage administration accurately.
* Demonstrate communication skills and influence impactfully at all levels.
About You
* Experience mentoring groups of students and one‑to‑one.
* Excellent organisation and time‑management skills.
* Experience delivering multiple programmes and projects at pace and managing administration accurately.
* Ability to communicate and influence impactfully at all levels.
* Resilient and adaptable.
* Problem‑solving mindset to meet deadlines.
* Effective time‑management and prioritisation skills.
* Ability to work independently in busy school environments, with an ownership mindset.
* Skilled in building and maintaining excellent relationships with young people and school staff/leaders.
* Good attention to detail.
* Capability to take action to keep young people safe and raise concerns.
Benefits
* 25 days annual leave per annum (pro rata) plus bank holidays and five winter closure days.
* PerkBox and Employee Assistance Programme.
* Online medical assistance.
* Interest‑free travelcard loans.
* Cyclescheme loans.
* Paid wellbeing day and two paid volunteering days.
* Employer’s pension contributions (3%).
* CPD options in line with the L&D programme.
* Staff mentoring scheme.
Equal Opportunities Statement
We are an equal opportunities employer and welcome applications from people from all backgrounds. We are particularly keen to receive applications from individuals with lived experience that aligns with our mission. If you require any reasonable adjustments, we are a Level 1 Disability Confident employer and can accommodate you. Please note that a DBS check is required if you are selected for appointment.
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