Join Amplius as a Tenancy Enforcement Officer and take the lead in tackling tenancy breaches and anti-social behaviour across our communities. You'll provide a responsive, hands-on service while delivering great customer care in every neighbourhood you support.
💰Salary: £35,855 per year
📝Contract: Permanent, full time
⏰Your week: 36.25 hours (Monday to Friday 8.45am – 5pm)
📌Location: Hybrid, with travel across Milton Keynes, Central Bedfordshire, Northamptonshire and surrounding areas with a minimum of 1 day per week in the Milton Keynes office.
✨Snapshot of your role
* Manage and resolve cases of anti-social behaviour and tenancy breaches, including abandonment, damage, and fraud.
* Assess risk, gather evidence, take witness statements, and prepare cases for legal action.
* Maintain accurate case records and monitor progress using internal systems.
* Communicate regularly with customers, offering advice, support, and referrals where appropriate.
* Issue warnings and take timely, proportionate enforcement action in line with policy.
* Represent Amplius in court proceedings and follow cases through to resolution.
* Work collaboratively with colleagues, partners, and multi-agency teams to resolve issues.
* Attend and contribute to meetings, ensuring appropriate information sharing and action planning.
* Support customer safety, satisfaction, and confidence in our neighbourhoods.
* Report to and work under the guidance of the Team Leader.
🧰Your toolkit for success
* Experience resolving anti-social behaviour or tenancy breaches.
* Confidence working with customers in crisis, showing calm, respectful professionalism.
* Excellent written, verbal, and listening communication skills.
* Proven ability to collaborate with colleagues, teams, and external agencies.
* Strong problem-solving and decision-making skills.
* Well-organised, able to manage a varied caseload and coordinate resources effectively.
* Accurate and thorough record-keeping abilities.
* Strong interpersonal skills with the ability to build trust and rapport.
* High emotional intelligence with a sensitive, appropriate approach to challenging situations.
* Outcome-focused with a commitment to achieving positive results.
🚗 A full UK driving licence is essential for this role.
Please read the attached Job Description before applying so you get the full scope of the role.
Why join Amplius? 🤔
There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves.
* 28 days annual leave (plus bank holidays)
* Enhanced maternity, paternity, and adoption leave
* Paid qualifications and professional subscriptions
* Pension contribution up to 10%
* Health and wellbeing support
* Carers leave
* Cycle to work scheme
* Electric car lease scheme
* Paid fertility and maternity leave
* Financial Wellbeing support
* Free flu jabs
* Life assurance
🌱Grow with us
Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.
❤️Make a real impact
Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.
🌍 Environmental and social impact
We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.
🤝Our values
We’re committed to inclusivity, respect, and integrity. We encourage all of our colleagues to embody these values, working together to create a positive, empowering environment.
🚨Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 25 September
Phone screening: 29 September
Interviews: 2 October
🚫We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? 🧐Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!