Job summary
Oak Tree Surgery and Pensilva Health Centre are seeking a motivated and enthusiastic Care Navigator (receptionist) to join our expanding friendly and dynamic team on a permanent basis.
Working hours are 8am - 6pm to cover four days per week (Monday - Thursday). Successful candidate will be required to travel to both Oak Tree and Pensilva sites.
What we offer:
* Company events (including social and team building events)
* NHS pension
* Cycle to work scheme
* Free flu jabs
* Free on-site parking
* Company sick pay
Main duties of the job
* To be the primary contact for patients
* To ensure patients attend appointments when called by the GP/Nurse
* To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
* Ensure reception area is clean and tidy and equipment is working to maintain a professional image.
* To answer the telephone and make required calls in a polite and professional manner
* To process online patient triage requests following practice procedure
* Candidates should be computer literate and possess excellent communication skills.
* To assist with the sorting of patient notes and changing of personal details to maintain efficient records
* To be aware of and use the required forms. Complete all necessary paperwork to maintain efficient records
* To assist with general administration
* To read the staff noticeboard and emails received to keep up to date with activities
* To attend staff meetings. Contribute positively with ideas to improve the overall success of the practice
* Management of lost property complying with all regulations and the Data Protection Act
* To promote a friendly and enjoyable working environment
* To work to the set assessment criteria and objectives as set out in the review system
* To maintain confidentiality at all times
* To report any accidents/incidents to the Practice Manager
* To abide by statutory and practice regulations regarding fire, health and safety and security issues
* To be able to cover holiday/sickness as and when needed
About us
The Surgery:
* Fun, friendly, and highly motivated team of individuals who all work together in a welcoming and supportive environment
* We strive to be leaders in the health and wellbeing of our staff and patients
* Stable and long established large practice operating from two modern purpose built buildings (both dispensing sites)
* 17,300 patients
* Strong Clinical and operational teams working collaboratively, striving towards outstanding patient service
* Excellent IT support systems
* In house pharmacy staffed by a Pharmacist led medicines management team
* Teaching and GP Training Practice
* Remote triage practice using the latest technology to deliver virtual consultations
* In house clinical research unit
* EMIS Web clinical system
Details
Date posted
25 February 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
A
Job locations
Clemo Road
Liskeard
Cornwall
PL14 3XA
Pensilva Health Centre
School Road
Pensilva
Liskeard
Cornwall
PL14 5RP
Job description
Job responsibilities
* To be the primary contact for patients
* To ensure patients attend appointments when called by the GP/Nurse
* To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
* Ensure reception area is clean and tidy and equipment is working to maintain a professional image.
* To answer the telephone and make required calls in a polite and professional manner
* Process online triage requests as per policy
* Book patient appointments as required and communicate these to patients either electronically, over the telephone or in person
* Candidates should be computer literate and possess excellent communication skills.
* To assist with the sorting of patient notes and changing of personal details to maintain efficient records
* To be aware of and use the required forms. Complete all necessary paperwork to maintain efficient records
* To assist with general administration
* To read the staff noticeboard and emails received to keep up to date with activities
* To attend staff meetings. Contribute positively with ideas to improve the overall success of the practice
* Management of lost property complying with all regulations and the Data Protection Act
* To promote a friendly and enjoyable working environment
* To work to the set assessment criteria and objectives as set out in the review system
* To maintain confidentiality at all times
* To report any accidents/incidents to the Practice Manager
* To abide by statutory and practice regulations regarding fire, health and safety and security issues
* To be able to cover holiday/sickness as and when needed
Job description
Job responsibilities
* To be the primary contact for patients
* To ensure patients attend appointments when called by the GP/Nurse
* To treat patients at all times in a courteous and helpful manner, dealing with queries and providing assistance as required
* Ensure reception area is clean and tidy and equipment is working to maintain a professional image.
* To answer the telephone and make required calls in a polite and professional manner
* Process online triage requests as per policy
* Book patient appointments as required and communicate these to patients either electronically, over the telephone or in person
* Candidates should be computer literate and possess excellent communication skills.
* To assist with the sorting of patient notes and changing of personal details to maintain efficient records
* To be aware of and use the required forms. Complete all necessary paperwork to maintain efficient records
* To assist with general administration
* To read the staff noticeboard and emails received to keep up to date with activities
* To attend staff meetings. Contribute positively with ideas to improve the overall success of the practice
* Management of lost property complying with all regulations and the Data Protection Act
* To promote a friendly and enjoyable working environment
* To work to the set assessment criteria and objectives as set out in the review system
* To maintain confidentiality at all times
* To report any accidents/incidents to the Practice Manager
* To abide by statutory and practice regulations regarding fire, health and safety and security issues
* To be able to cover holiday/sickness as and when needed
Person Specification
Experience
Essential
* Receptionist or Customer Service based role - minimum of 1 year
Desirable
* Experience of working in a GP practice
Knowledge and skills
Essential
* Ability to fulfil criteria outlined in the Job Description
* Excellent IT skills including MS Office and web-based technology
* Customer service experience
* Oragnisational skills
* Ability to problem solve
* Ability to work under pressure
* Good verbal and written communication skills
* Good interpersonal skills
* Ability to work flexibly with people as part of a team
* Confidence to work with staff at all levels
Desirable
* Emis web clinical system
* Complaints handling and difficult conversations
* Experience of working in primary care
Personal Qualities
Essential
* Honesty and Integrity
* Adaptable and personable
* Polite and confident
* Patient focused
* Motivated and proactive
* Ability and resilience to work under pressure
* Reliable and good time keeping
Qualifications
Essential
* GCSE grade A to C in English and Maths or Level 2 NVQ equivalent
Person Specification
Experience
Essential
* Receptionist or Customer Service based role - minimum of 1 year
Desirable
* Experience of working in a GP practice
Knowledge and skills
Essential
* Ability to fulfil criteria outlined in the Job Description
* Excellent IT skills including MS Office and web-based technology
* Customer service experience
* Oragnisational skills
* Ability to problem solve
* Ability to work under pressure
* Good verbal and written communication skills
* Good interpersonal skills
* Ability to work flexibly with people as part of a team
* Confidence to work with staff at all levels
Desirable
* Emis web clinical system
* Complaints handling and difficult conversations
* Experience of working in primary care
Personal Qualities
Essential
* Honesty and Integrity
* Adaptable and personable
* Polite and confident
* Patient focused
* Motivated and proactive
* Ability and resilience to work under pressure
* Reliable and good time keeping
Qualifications
Essential
* GCSE grade A to C in English and Maths or Level 2 NVQ equivalent
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
OAK TREE SURGERY & PENSILVA HEALTH CENTRE
Address
Clemo Road
Liskeard
Cornwall
PL14 3XA
Employer's website
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Employer details
Employer name
OAK TREE SURGERY & PENSILVA HEALTH CENTRE
Address
Clemo Road
Liskeard
Cornwall
PL14 3XA
Employer's website
(Opens in a new tab)