Mar Hall Hotel, Golf & Spa Resort, a gem nestled in the heart of Scotland, has recently been acquired by Dutco, a prestigious Dubai-based company, with ambitious plans for luxury and innovation. Our extensive refurbishment programme includes expanding and upgrading the property to see it repositioned as one of the best hotels in Scotland and an international destination. Plans include new luxury woodland lodges, revitalised golf, spa & leisure facilities, and a refurbishment of our guestrooms and public spaces."?
As we embark on this thrilling new chapter, we are searching for a skilled and dedicated Reception Supervisor to join our team and be a part of this exciting new world.
Key responsibilities of the Reception Supervisor will include:
* Delivering exceptional levels of customer care and service.
* To be fully conversant with the Hotel’s facilities and location in order to respond to guest enquiries.
* Anticipate guests needs wherever possible in order to deliver exceptional quality of service and in turn guest satisfaction.
* To promote a helpful and professional image within the department ensuring full co-operation is given to team members in other departments.
* Check guests in and out and ensuring anyone staying feels right at home and looked after from the minute they are greeted at the door.
* To assist the Front Office Manager in the Induction, training and development of the Reception team.
* Supervise reception team, providing training, guidance, and support to ensure excellent service delivery.
* Work closely with the Concierge department and Housekeeping team to ensure all guest requests are adhered to.
* Handling guest comments and complaints, ensuring prompt follow up action as appropriate.
* To be fully conversant with the Hotels Reservations policy and procedures.
* Maximise all sales opportunities, promote sales awareness in the team. Ensure all sales leads are passed on to the Hotel or sales teams as appropriate.
* Report any maintenance problems and check that all matters specifically affecting the guests or health and safety are dealt with promptly.
The Ideal Reception Supervisor:
* Previous experience in a supervisory role
* Excellent verbal and written communication skills are essential for interacting with customers and team members.
* A strong customer service orientation and the ability to handle customer inquiries and issues professionally.
* Ability to problem solve and address issues as they arise and find effective solutions.
* Leadership skills to supervise and motivate reception team
* Previous experience of working on a hotel reception and using a booking system is essential for this role
Benefits:
* Hotel Accommodation, Food, Golf & Spa discounts
* Friends and family discounts
* Recommend a Friend
* Free on-site parking
* Complimentary use of Leisure Facilities
* Employee Assistance Programme
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