Scania has an opportunity for a motivated individual to join our team at Eurocentral. As Service Administrator, you will be a key team member, responsible for the day to day costing for the branch. You will work closely with all branch staff, credit control, and internal departments.
Working hours: Monday to Friday 08:00 – 16:30 and 1 in 4 Saturday’s 08:00 – 12:00
Salary: £27,205 plus an excellent benefits package, including:
* In-house training provided to support career progression
* 28 days holiday which increases with service + public holidays
* Competitive employer pension
* Discounts on major retail outlets, including groceries
* 4x basic salary life insurance
* Eligibility to receive an annual ‘Company Success Payment’
Key Responsibilities:
* Answer the phone in a friendly and open manner using the company standard greeting.
* Invoice and control branch work in progress.
* Check the system to ensure campaigns are completed and costed correctly.
* Work within credit control policy and procedures.
* Carry out the costing on warranty, retail, repair and maintenance to company standards.
* Supply fully priced estimates of repairs required and ensure work is authorised where required.
* Audit job cards, associated service documentation and customer defect procedures for accuracy and adherence to internal and external procedures.
* Resolve and assist in invoice queries as and when necessary.
* Assist with other administration duties as required.
* Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.
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