Role: NOC Service Design Specialist (Fixed-Term Contract)
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Location: Hybrid 3 days onsite Milton Keynes
Clearance: Current SC Clearance required (Eligible for DV)
Overview
Ten10 is seeking an experienced NOC Service Design Specialist to support a critical government client. You will be responsible for designing effective IT services within the DTaS Command Centre, ensuring alignment with the ITIL framework. This role is vital for ensuring that new or changed services are transitioned into live operation with quality and consistency throughout the lifecycle.
Key Responsibilities
In this role, you will be the architect of the service operating model for a 24x7 Network Operations Centre (NOC). Your focus will include:
Service Design & Strategy: Develop and maintain service design policies, processes, and procedures in line with ITIL best practices.
Stakeholder Engagement: Collaborate with the Huxley programme to provide input for the NOC Business Case and work with stakeholders to translate business needs into technical designs.
Operational Definition: Define role requirements for 2nd/3rd line support and the scope of 4th line 'on-call' responsibilities.
Infrastructure & Tooling: Identify gaps in existing monitoring tools and propose solutions based on supplier capabilities.
Transition & Integration: Produce Service Design Packages (SDPs) and coordinate with the wider DTaSCC to ensure clear handoffs for network incidents and warnings.
Management: Provide day-to-day task management for first-line NOC resources.
Essential Skills & Experience
ITIL Expertise: In-depth understanding of ITIL Service Design principles and a mandatory ITIL Foundation Certification .
Service Management: Proven experience in ITSM, specifically within service design and transition.
Analytical Ability: Strong problem-solving skills with the ability to manage risks and ensure services are scalable and secure.
Communication: Excellent documentation skills and the ability to manage stakeholders in a fast-paced environment.
Clearance: You must hold current SC Clearance; DV clearance is highly preferred.
Preferred Qualifications
ITIL Intermediate or Practitioner certification in Service Design.
Degree in Computer Science or Information Technology.