Job Description
About Servaada, a Wipro company:
Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
Key Responsibilities:
1. Contributing to a shared ownership of incidents, problems and requests assigned to the EUC team – putting the needs of the customer first and seeing issues through to resolution
2. Troubleshooting issues using a sustained analytical and logical approach
3. Ongoing maintenance and creation of application patching schedules for the client estate
4. Keeping up to date with and leveraging the latest Microsoft technologies into our policy and systems management
5. Manage end user system builds, images and remote deployment and asset management toolsets
6. Support and maintain telephony systems and other corporate IT services used by the staff
7. Contribute to improvements to Service Delivery processes and systems enhancements - using technology to increase efficiency and control within the organisation
8. Deliver exceptional customer service ensuring customers are always kept informed and expectations managed appropriately
9. Support and manage Active Directory ensuring that users, groups and policies are supportable and up to date